Quality Assurance Tester
Summary
QA Tester validates bilingual contact-center software (IVR, CRM, chat, email) by running functional, regression, and end-to-end tests in French and English.
Job Title: French Software Functional Tester - Contact Center Applications
Desired experience: 4 to 6 yrs
Full Time
Key Responsibilities
- Perform functional, regression, and end-to-end testing for contact center applications (IVR, CTI, CRM integrations, chat, email, and voice).
- Validate user interfaces, workflows, and customer journeys in French and English to ensure seamless bilingual experience.
- Review requirements, create detailed test cases, and execute them across multiple platforms.
- Identify, log, and track defects using standard defect management tools (e.g., JIRA, ALM, Azure DevOps).
- Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements.
- Participate in UAT support with business users, especially for French-speaking markets.
- Ensure compliance with accessibility, usability, and language localization standards.
- Provide clear and detailed testing documentation and test evidence.
Required Skills &
Qualifications
- Fluent in French and English (written and spoken).
- 3+ years of experience in functional testing of enterprise or contact center applications.
- Experience testing IVR, telephony, CRM, or customer service platforms is strongly preferred.
- Strong knowledge of QA methodologies, test planning, and defect management.
- Hands-on experience with tools such as JIRA, ALM, TestRail, or Azure DevOps.
- Ability to work in a fast-paced, agile environment with cross-functional teams.
- Excellent problem-solving, communication, and documentation skills.
Nice to Have
- Experience with automation frameworks (Selenium, Cyara, etc.).
- Knowledge of banking or financial services domain (if applicable to your client/project).
- Exposure to performance testing or voice application testing tools.