Quality Assurance (Workplace) - Workplace Service Dev Analyst
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Summary
The Quality Assurance Analyst manages process audits and implements quality frameworks based on Six Sigma to ensure consistent service delivery. The role involves identifying process gaps, driving continuous improvement, and reporting performance metrics to management.
Responsibilities:
- Manage process audits from a
quality perspective to ensure the quality systems are being implemented
consistently and effectively.
- Implementing the basic quality
and continuous improvement framework for the processes based on Six Sigma
- Design, develop and implement
quality framework covering all the services rendered
- Work within Key Customer Group
and the appropriate teams to drive the continuous improvement agenda in
the end to end process.
- Conduct regular brainstorming
sessions in the team to identify the process gaps and work towards
resolution.
- Oversee the implementation of
quality related initiatives, and ensure quality measures are aligned with
overall business objectives
- Facilitate process audits from
a quality perspective to ensure that the quality systems are being
implemented consistently, effectively and identify corrective action
- Support in tracking the
performance against program objectives and implementing improvement
initiatives to achieve the objectives
- Should continuously learn the
process to keep updated about the changes that helps during the audits.
- Establish Monthly reporting for
all metrics and publish the dashboard to supervisor and respective managers.
Qualifications:
- Graduate of any Bachelor’s Degree course
- Must have at least 2-3 years experience in Quality Audit
- Excellent written and oral communication skills