Quality Care Coordinator
Description
Purpose of Position:
Perform skilled administrative duties in support of the daily tracking, data review, and clinical navigation for the enrolled high-risk patients in Nome and 15 communities throughout the Norton Sound region. Tasks may include, but are not limited to, inputting sensitive information into information systems, preparing correspondence, researching and formatting information, and performing analysis and recommendations based on information retrieved.
Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.
Essential Functions:
- Works in conjunction with the Med Staff Coordinator, Medical Staff Physician Administrator, and Medical Director
- Act as a liaison between patients, villages, nurses, providers, and specialists to facilitate continuity of care and timely access to healthcare resources.
- Maintain accurate patient records, documentation, reports, and data systems in support of patient care, quality improvement, as required.
- Contact eligible high-risk patients, explain the remote monitoring program.
- Coordinate enrollment, onboarding, and ongoing participation of high-risk patients in remote patient monitoring and care management plans.
- Train patients how to use monitoring equipment and when to submit readings.
- Monitor patient health data, identify trends or potential concerns, and follow established protocols to ensure appropriate clinic follow-up.
- Monitor system-generated alerts. Follow established protocol for abnormal readings, notifying the appropriate medical staff when intervention is needed.
- Support quality improvement initiatives by tracking patient outcomes, assisting with performance measures, and helping ensure compliance with organizational, regulatory, and program requirements.
- Coordinate the distribution of remote monitoring equipment and related program resources.
- Performs other duties as assigned.
Personal Traits:
All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.
Required Knowledge:
All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.
Job Specific knowledge is listed below:
- Advanced computer skills: Excel, Word, Adobe.
- Spreadsheet management.
- Cerner or similar EHR experience.
Required Skills and Abilities:
All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.
Job specific skills and abilities are listed below:
- Communication skills and interpersonal relationships
- Problem solving and critical thinking skills
- Ability to work independently
- Strong organizational skills
- Driver’s License
Minimum Requirements
Education | Degree | Program |
HS Diploma required, Associates degree preferred | ||
Experience | General (Non-supervisory) | Supervisory |
Amount: | 3-5 year(s) experience in a medical office or similar professional environment | 0 (years) |
Type: | ||
| Must have both general and supervisory experience if indicated. | |
Credentials | Licensure, Certification, Etc. | |
Physical Requirements:
∙Use hands and arms to operate office or clinical equipment
∙Sit less than half the workday
∙Stand and/or walk more than half the workday
∙Bend, stretch, twist, crouch and/or reach
∙Use hands and arms for repetitive motion tasks
∙Lift or carry unaided 25 to 50 pounds
∙Push or pull using more than moderate force
∙See and hear with normal acuity
Working Conditions:
∙Work is conducted in a standard clinical environment to include exposure
to latex, biohazard or other harmful substances
∙No travel required