Quality Control Manager

Position Summary

Bizzell US is seeking an experienced Quality Control Manager (QCM) to support a large-scale U.S. Army custodial services contract at Fort Hood, Texas. The QCM will be responsible for implementing and managing Bizzell US’s Quality Control Plan (QCP) and ensuring custodial services consistently meet the performance, quality, timeliness, safety, and reporting requirements established by the Army’s Performance Work Statement (PWS).

The QCM will provide independent oversight of service quality, conduct scheduled and unscheduled inspections, identify and document deficiencies, initiate and track corrective actions, analyze performance trends, and maintain comprehensive quality control records. The QCM will work closely with the Program Manager, Quality Control Inspectors (QCIs), operational personnel, and Government representatives to ensure deficiencies are corrected promptly and recurring performance issues are prevented.

Key Responsibilities

· Implement, maintain, and continuously evaluate the contract-specific Quality Control Plan in accordance with Army PWS requirements.

· Plan and conduct scheduled, unscheduled, and follow-up inspections of custodial services across assigned Fort Hood facilities.

· Verify compliance with required cleaning tasks, frequencies, performance standards, and Acceptable Quality Levels (AQLs).

· Manage and provide direction to designated Quality Control Inspectors (QCIs) and coordinate QC inspection coverage across the installation.

· Identify, document, and track service deficiencies and initiate timely corrective and preventive actions.

· Conduct follow-up inspections to verify that deficiencies have been corrected and required performance standards restored.

· Maintain complete QC inspection records, deficiency logs, corrective-action documentation, and supporting quality records.

· Prepare and submit required Quality Control Reports and provide quality-performance information to Bizzell US contract management.

· Analyze inspection results and recurring deficiencies to identify trends, root causes, and opportunities for process improvement.

· Coordinate with the Program Manager to address staffing, training, equipment, supply, scheduling, or procedural issues affecting service quality.

· Support Government quality assurance surveillance and respond promptly to performance observations or deficiencies identified by the COR/ACOR.

· Ensure quality activities address the full range of required custodial environments, including administrative facilities, youth centers, physical fitness facilities, museums/libraries, and other covered facilities.

· Verify compliance with applicable safety, OSHA, environmental, chemical handling/SDS, security, and installation-access requirements.

· Conduct quality inspections across varying work schedules and locations, including unannounced inspections when necessary to validate actual service performance.

· Promote continuous improvement and a quality management approach.

The Fort Hood PWS requires formal quality control, a Quality Control Plan, QC reporting, and designated QCM/QCI functions. The contract also covers a broad installation footprint and requires the contractor to maintain an adequate workforce for uninterrupted performance.