Quality Control Manager

SUMMARY: Oversees and performs all operational quality control activities; coordinates and directs Quality Control Inspectors in their assigned responsibilities; uses independent judgment, within the framework of contract requirements, established Company policies, protocols, objectives, and higher direction, in decision-making; makes recommendations and assists in the formulation of operational objectives and plans for assigned project site(s); plans, directs, and coordinates project site activities through Quality Control Inspectors by effectively monitoring and utilizing Smart Facility Software; oversees and manages ATP testing programs, including scheduling, conducting, monitoring, documenting, and analyzing ATP test results to verify cleaning effectiveness and support infection prevention and quality assurance initiatives; ensures corrective actions are implemented when ATP results fall below established standards; and ensures that contract requirements, CIMS standards, and Company goals and objectives are accomplished by performing the following duties:

ESSENTIAL FUNCTIONS:

• Responsible for auditing and conducting Quality Control Inspections at applicable worksites using Smart Facility Software to ensure that contractual obligations are met, and Company standards are maintained.
  
• Maintains required tracking records/databases, including all quality issues and/or deficiencies. Meets with the Management team weekly to discuss and decide on corrective action.
  
• Responsible for ensuring that corrective action is implemented and that positive results are achieved.
  
• Responsible for receiving non-compliant reports/complaints from Customer and providing a summary of the corrective action taken to the Management Team for review and comment.
• Responsible for communicating changes/information regarding Smart Facility Software and/or procedures through training and/or distributing informational materials. May be asked to provide observations on the effectiveness of current processes.
• Maintains effective and open communication with Management Team Members to ensure compliance with Company standards and Contractual obligations.
• Maintains up to date/working knowledge of Smart Facility Software, Company standards and contractual requirements.
  
• Responsible for identifying deficiencies. Records and prepares written reports of any deficiencies and submits to the Management Team weekly. Ensures that appropriate corrective action, required by the Management Team, is implemented in a timely manner.
  
• Prepares daily Fault Reports based on the previous day's inspections. Disseminates Fault Reports to appropriate Supervisors/Team Leaders. Ensures that Fault Reports are addressed/corrected and returned in a timely manner.
  
• Prepares monthly Quality Control Reports for the government per contract requirements.
• Responsible for maintaining tablets. Ensures tablets are functional and that the Operating System and apps are updated regularly.
  
• Responsible for syncing tablets daily for inspectors.
• Ensure all operations align with CIMS standards by maintaining documentation, supporting audits, and monitoring performance to uphold quality, safety, and service consistency.
• Conduct, monitor, document, and analyze ATP testing activities to verify cleaning effectiveness, ensure compliance with quality standards, and support corrective action and continuous improvement initiatives.
  
• All other related duties as assigned.

MINIMUM EDUCATION REQUIRED: High school diploma and 1-2 years of related experience and/or training; or equivalent combination of education and experience in a related field.

MINIMUM EXPERIENCE REQUIRED: Previous experience in hospital cleaning. At least 3 years of experience in preparing and enforcing Quality Management System programs on contracts greater than $1M/year. Demonstrated ability to work effectively in a diverse workforce. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, in English.

SKILLS REQUIRED: Must possess exceptional communication skills, including written and verbal, to ensure the effective delivery of information. Ability to read, analyze, and interpret technical procedures and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers and the general public. Advanced knowledge of MS software including PowerPoint, Excel, Word, and Outlook. Intermediate knowledge of how to use, maintain, and troubleshoot tablets/iPads. Ability to use judgment and problem-solving skills to make decisions and recommendations that assist the Company in meeting its mission. Ability to communicate with tact and diplomacy, both orally and in writing, using proper spelling, grammar, and punctuation with all levels of personnel. Ability to pay close attention to detail, ensuring strict accuracy in work. Ability to efficiently manage time and workload, which includes planning, prioritizing, organizing, and following through on a variety of tasks, assignments, projects, and reports, and meet deadlines. Ability to fluently read, write, and speak English.

BACKGROUND INVESTIGATION: Employment in this position is contingent upon the successful completion of a background investigation. This includes a company-conducted background check, as well as any required national or state criminal background checks, fingerprinting, and verification of legal authorization to work in the United States. Employees must meet and maintain all background investigation requirements as outlined by Company policy and applicable contractual or regulatory standards.

SUPERVISORY: Supports Quality Control, Inspectors. Carries out supported responsibilities in accordance with the organization's Quality Management System. Responsibilities include training inspectors on the electronic system; planning and assigning inspections.

ESSENTIAL PHYSICAL TASKS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and sit and may occasionally be required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus and manual dexterity sufficient to prepare computer reports describing incidents, steps that need to be taken or that were taken to address/resolve incidents and provide detailed reports to Supervisors.

TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually quiet to moderate.