Quality Control Technician

Job Title: Quality Technician

Job Reports To: Director of Operational Excellence

FLSA Classification: Non Exempt

Work Schedule: 07:00 am to 3:30 pm

Pay : $25.00 to $33.00

Core Purpose: Always Meet Customers’ Expectations

Core Values:

• Exceptional Customer Experiences... always
• Work as One Team
• Our people are our Family
• Your word is your Bond
• Think and act as an Owner
• Environmental Leadership

Job Summary:

The Quality Technician is responsible for ensuring products, processes, and systems comply with customer specifications, company standards, food safety requirements, and regulatory expectations. This position supports corrugating and converting operations through product inspections, laboratory testing, quality audits, customer compliance verification, root cause analysis, corrective actions, and continuous improvement activities. The Quality Technician plays a key role in maintaining product quality, supporting certification programs, reducing waste, and driving Operational Excellence.

Essential Job Functions:

Quality Assurance & Product Verification

• Conduct in-process inspections throughout corrugating and converting operations to ensure compliance with product specifications and quality standards.
• Verify board quality, print quality, dimensions, color, scoring, slotting, gluing, and overall package performance.
• Monitor critical customer production runs and high-priority orders.
• Inspect finished products and verify conformance to customer requirements.
• Communicate quality concerns and non-conformances to production leadership and management.
• Support new product qualifications and customer validation requirements.
• Laboratory Testing & Compliance

Perform and document quality testing, including:

• Edge Crush Test (ECT)
• Moisture Analysis
• Starch Viscosity and Gel Point Testing
• Warp Evaluation
• Box Compression Test
• Rub Testing
• Pin Adhesion Testing
• Coefficient of Friction
• Customer-specific validation testing

Additional responsibilities include:

• Analyze test results and report non-conforming conditions.
• Prepare and maintain Certificates of Analysis (COA) and Certificates of Compliance (COC).
• Ensure customer specifications and quality requirements are met.
• Maintain accurate quality records, test results, and compliance documentation.

Audits, Food Safety & Documentation

• Conduct GMP, HACCP, BRC, housekeeping, and food safety audits.
• Support certification programs and maintain audit readiness.
• Perform facility inspections and track corrective actions through completion.
• Maintain Glass & Brittle Plastic and related compliance programs.
• Review production documentation and quality records for accuracy and completeness.
• Support traceability, food safety, and customer compliance requirements.

Root Cause Analysis & Continuous Improvement

• Investigate customer complaints, internal defects, and non-conforming products.
• Facilitate root cause analysis and corrective action implementation.
• Verify corrective actions are completed and effective.
• Track and report quality performance metrics.
• Participate in continuous improvement and Operational Excellence initiatives.
• Assist with employee quality and food safety training activities.

Material Control

• Inspect incoming raw materials to verify compliance with specifications.
• Review supplier documentation and certificates.
• Manage non-conforming materials, returned products, and rework inventories.
• Ensure proper identification, segregation, disposition, and traceability of non-conforming materials.

Other Functions & Employee Expectations

In addition to the responsibilities outlined above, the employee is expected to support overall operational effectiveness and contribute to a positive, collaborative work environment.

• Support continuous improvement efforts by following best practices and providing feedback to enhance processes and efficiency
• Foster a collaborative, team-oriented environment that encourages learning, skill development, and overall team success
• Assist in training, mentoring, and onboarding new and existing employees by effectively communicating and demonstrating company processes, procedures, and best practices
• Demonstrate the ability to define problems, gather and analyze data from multiple sources, and draw sound, actionable conclusions
• Effectively manage multiple tasks, priorities, and changing situations in a fast-paced environment while maintaining accuracy and attention to detail
• Exercise honesty, integrity, and respect in all interactions with clients, co-workers, and leadership
• Maintain a professional appearance and demeanor at all times
• Demonstrate a positive attitude and contribute to a productive and respectful workplace
• Communicate clearly and professionally across all levels of the organization
• Perform all work with a high degree of accuracy, efficiency, and accountability
• Maintain reliable attendance and report to work as scheduled and directed
• Maintain a clean, organized, and safe work environment
• Demonstrate initiative in learning new skills, systems, and processes
• Support team members and assist others as needed to achieve operational and business objectives