Quality Department Manager

We are seeking an experienced Quality and Engineering Manager to oversee our quality assurance processes and ensure compliance with industry standards. In this role, you will lead the quality team, implement robust inspection protocols, and drive continuous improvement initiatives across production. You will also analyze performance metrics, address non-conformances, and collaborate with cross-functional teams to maintain high product reliability. The ideal candidate possesses strong leadership skills, an analytical mindset, and a proven track record in quality management systems.

SPECIFIC KNOWLEDGE (QUALITY):

• Structured Problem Solving: Mastery of 8D Methodology, 5 Whys, Ishikawa, and FTA to address customer complaints and internal non-conformities.
• Operational Excellence: Knowledge of Lean Manufacturing, Poka-Yoke (Error Proofing) design, and Six Sigma methodologies (Green or Black Belt is a plus).
• Cost of Poor Quality (COQ/COPQ): Ability to track, analyze, and implement actions to reduce scrap, rework, and warranty costs.
• KPI Driven Management: Proven experience managing plant quality KPIs (e.g., Customer PPM, Internal Scrap Rates, Supplier PPM, and First Time Quality - FTQ).
• Customer Interface: Strong background acting as the main contact for critical automotive customers
• Cross-Functional Leadership: Ability to foster a "Zero-Defect" culture and lead multidisciplinary teams (Production, Engineering, Maintenance) in corrective actions.
• ERP & QMS Systems: Advanced usage of ERP systems and Quality Management Software.
• Statistical Software: Proficiency in Minitab or equivalent software for data analysis and SPC charting.
• Core Tools Mastery: Practical experience in launching and monitoring APQP and PPAP processes.
• Risk & Statistical Management: Solid knowledge of FMEA (AIAG-VDA harmonized standard), SPC (Process Capability studies: Cp, Cpk), and MSA (Gage R&R).

SPECIFIC KNOWLEDGE (ENGINEERING):

• Knowledge of metallurgy and/or mechanical/materials engineering.

Minimum Education Level: Master's degree (Bac +5).

English and French language (written and oral).

• Apply and enforce policies and regulations, especially regarding health, safety, and quality.
• Construct and manage budgets, proposing action plans to achieve performance goals.
• Define strategic management indicators, monitor, and report on team performance.
• Lead the execution of programs within defined cost and deadline parameters.
• Set up processes for deviation detection and resolution, ensuring risk prevention.
• Foster team motivation and skill development, relaying management messages effectively.
• Ensure customer satisfaction and manage customer visits/audits.
• Represent quality to customers, staying updated on product needs and evolutions.
• Stop activities immediately if safety, health, or environmental standards are compromised.
• Maintain a collaborative work environment, resolving conflicts and disciplinary issues.

• Master's degree (Bac +5) or equivalent experience in a relevant field.
• Knowledge of quality management systems and team management techniques.
• Understanding of basic management and economic performance principles.
• Familiarity with activity management methods and communication techniques.
• Practical English language skills for internal/external communication.
• Proficiency in IT tools, including Office Pack and specific business software.
• Knowledge of regulatory frameworks for health, safety, and personnel management.
• Experience in leading and managing teams, with a focus on performance and engagement.
• Ability to define and implement strategic indicators for performance monitoring.
• Strong ethical behavior and adherence to company policies, including anti-corruption measures.