Quality Engineer - Automotive Customer Quality

About AUO Mobility Solutions

AUO Mobility Solutions Corporation America is a spin-off from AUO focused on the rapidly evolving mobility industry. We develop smart cockpit and automotive display technologies that power the next generation of vehicles.

As the industry shifts toward electrification and software-defined vehicles, we work across the mobility ecosystem to connect hardware, software, and system integration for advanced in-vehicle experiences.

Our solutions include display HMI systems, smart cockpit platforms, and integrated mobility technologies developed with global automotive partners.

We are committed to building a human-centered mobility experience—making transportation smarter, safer, and more connected through continuous innovation.

Why this role matters

Help ensure the quality and reliability of advanced automotive display and mobility products at the customer level.

In this role, you will serve as a key interface between customers, manufacturing locations, and global engineering teams to support issue resolution, failure analysis, and continuous quality improvement throughout the product lifecycle.

Key Responsibilities

• Build and maintain strong customer relationships to support customer satisfaction and program success
• Support customer issue resolution activities related to receipt, assembly, and production concerns
• Utilize structured problem-solving methods such as 5W2H, 8D, and root cause analysis to investigate quality issues
• Support Safe Launch activities as an interface between OEM/Tier 1 customers and global teams
• Serve as the primary point of contact for customer quality concerns and complaints for assigned programs
• Coordinate containment, sorting, and isolation activities at customer production locations when required
• Provide timely failure analysis (FA) reports in customer-required formats, including 8D reporting
• Maintain reject tracking and communicate interim and permanent corrective actions to customers
• Develop a strong understanding of customer applications and vehicle integration requirements
• Lead customer complaint review and problem resolution meetings with cross-functional teams
• Support detailed failure analysis activities using lab and diagnostic equipment
• Train quality auditors on inspection methods, product acceptability, and material handling procedures