Quality Engineer

SUMMARY:

The Quality Engineer assists the Quality Manager with the Quality System at Fehrer. The engineer carries out a responsive quality effort to process customer orders and help Fehrer exceed customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides coordination of quality procedures, instructions, specifications and standards to ensure conformance to ISO 9000 / IATF 16949 (latest review), TISAX and customer specifications.
• Develop new ways to better satisfy customer needs (new/different equipment, alternative work methods, improved quality/service, etc.)
• Provides periodic quality summary reports for Management Review
• Educates/trains employees on quality and continuous improvement concepts
• Assists with technical writing projects concerning quality and production procedures
• Responsible to for the administration of the Customer Quality Problem solving system and Customer Satisfaction reports (Score Cards), quality notification pertinent response to Customers.
• Procures and received approvals from Customer for internal deviation and assure the proper identification of the product.
• Interfaces with other departments within the Company and Suppliers in Quality related issues.
• Analyzes return goods and provide recommendations as need it.
• Provide pertinent RMA’s (Return Material Authorization) for nonconforming product to be return from Customers including disposition of obsolete material.
• Successful oversight of quality rework process.
• Investigate the root cause of manufacturing issues, problem solve, and implement corrective actions.
• Ensures immediate containment activities when Customer Complaint it’s been communicated.
• Provide immediate communication to Plant of complete and clear for quality alerts.
• Provide the pertinent information to Customers to answer inquires, concerns and complaints.
• Educates/trains and administrate Liaison at Customer Location
• Have ability to delegate, hold quality staff accountable and communicate expectations
• Follow all safety protocols and guidelines established by the company. Encourage safe practices and a safety-first mindset among coworkers.
• Additional duties as needed and assigned

SUPERVISORY RESPONSIBILITIES:

Leads and supervises the Inspectors and Packing team and serves as the management representative for quality related matters.