Quality Engineer (IC2)

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.

ClassLink is seeking a Quality Engineer. The Quality Engineer (IC2) independently supports the delivery of reliable, secure, and high-quality software across assigned products and features. This role develops comprehensive testing strategies, expands automated test coverage, applies AI-enabled testing practices, evaluates technical and product risks, and integrates quality throughout the software development lifecycle. Working closely with Engineering, Product, Infrastructure, Operations, and fellow Quality Engineers, this role validates functional and nonfunctional requirements, contributes reusable testing assets and standards, and shares knowledge with less experienced engineers. Success requires strong quality engineering and automation expertise, sound judgment, effective communication, independent problem-solving, and a continuous improvement mindset.

AI-Enabled Engineering & Technical Excellence

• Design and execute testing strategies for assigned product areas that balance software quality, delivery speed, and business objectives.
• Develop comprehensive test plans, automated tests, test data, and quality validation strategies that provide appropriate coverage for new features and enhancements.
• Apply AI-assisted testing practices to develop, review, refine, and validate AI-generated test cases, test plans, and testing artifacts while maintaining engineering judgment and quality standards.
• Apply and promote established quality engineering practices, responsible AI validation, automation, and software quality standards throughout the software development lifecycle.

Accountablity & Results

• Design and implement testing approaches that validate functional, integration, API, end-to-end, acceptance, regression, performance, and non-functional requirements based on product complexity and release risk.
• Develop, maintain, and improve automated testing frameworks that increase software quality, release confidence, and engineering efficiency.
• Partner with Engineering teams to troubleshoot software defects, validate fixes, and ensure solutions meet established quality, security, and release readiness standards.

Operational Excellence & Continuous Improvement

• Expand automated test coverage and improve testing efficiency through AI-assisted testing, workflow optimization, modern testing frameworks, and continuous process improvement.
• Monitor quality metrics, customer feedback, testing results, and release outcomes to identify trends and opportunities for defect prevention and quality improvement.
• Contribute to technical documentation, reusable testing assets, automation frameworks, quality metrics, and engineering standards that improve consistency across teams.
• Stay current with emerging testing technologies, AI-enabled quality engineering capabilities, and modern software engineering practices, recommending improvements that strengthen organizational quality.

Collaboration & Communication

• Partner with Engineering, Product Management, Developer Experience, Infrastructure, Operations, and fellow Quality Engineers to integrate quality throughout the software development lifecycle and identify quality risks early.
• Communicate testing progress, quality metrics, release readiness, and technical recommendations to stakeholders while supporting informed delivery decisions.
• Participate in design discussions, architecture reviews, code reviews for testability, and cross-functional planning activities to promote shift-left quality practices.
• Provide technical guidance, constructive feedback, and knowledge sharing to Associate Quality Engineers while reinforcing quality engineering best practices and AI-assisted testing techniques.

This role is remote with quarterly in-person strategy meetings.

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.