Quality Engineer Lead

QE Lead Role and Responsibilities

Role Purpose

A triad-level quality engineering leadership role

responsible for driving quality strategy, standards,

governance, and cross-squad quality outcomes, including

E2E initiatives that span multiple squads, domains, platforms and external teams.

Scope of the role

QE Lead Operates at the triad level, not only at a squad level. They are expected to support multiple squads

(Within or outside of the triad) and lead quality outcomes beyond an individual squad.

Key Responsibilities

- define and drive the quality strategy for the triad in

alignment with Digital quality goals

- establish and embed consistent standards for test

approach, automation, coverage, and release quality

across squads

- lead E2E test strategy, planning, coordination, and

execution for initiatives that span multiple squads,

domains, platforms, or external teams

- drive stronger collaboration between QEs and

developers to support shift-left testing and shared

ownership of quality

- ensure quality is considered early through better

testability, acceptance criteria, and design collaboration

- provide leadership on automation direction across web,

app, API etc.

- ensure accessibility testing and visual regression

approaches are appropriately considered for customer-

facing web and app experiences

- identify capability, tooling, standards, and process gaps

and define improvement actions

- coach and mentor Senior QEs and QEs across the triad

or multiple squads

- provide clear stakeholder communication on risks,

dependencies, coverage, and readiness

- work with delivery, engineering, product, and external

teams to coordinate cross-functional testing activity

- contribute to triad/stream-level quality governance and

continuous improvement

- manage dependencies, risks, and defect triage activities

- provide clear input into release readiness

Experience, Skills and Qualifications

- Significant relevant quality engineering experience,

including leadership across multiple squads, streams,

or product areas in a digital environment.

- Strong experience shaping quality strategy, automation

direction, and standards adoption across teams.

- Demonstrated experience leading complex E2E

initiatives that require cross-team coordination and

stakeholder management.

- Strong knowledge of web, app, API delivery quality

challenges, including accessibility testing and visual

regression for customer-facing experiences.

- Strong API testing knowledge and experience driving

adoption of API-first testing practices.

- Strong communication, influencing, facilitation, and

mentoring capability.

AI and Tooling Expectations

- Defines how approved AI tooling should be used within

the triad to improve quality engineering outcomes.

- Drives adoption of effective AI-assisted practices for test

design, automation acceleration, defect analysis, and

quality insight.

- Sets expectations for review, traceability, security, and

responsible use of AI-generated artefacts.

- Identifies triad-level opportunities to improve quality

engineering efficiency and consistency through AI-

enabled approaches.