Position Summary:

The New Model Quality Assurance Engineer with Mass Production Support plays a critical role in ensuring that all new product introductions meet the highest standards of quality, compliance, and customer satisfaction and support customer changepoints and complaints. This position serves as a key liaison between the manufacturing site, cross‑functional internal teams, and customers throughout the development and launch of new manufacturing processes, changepoints, and customer complaints.

The engineer is responsible for verifying that all manufacturing policies, procedures, methods, and systems consistently produce products that meet regulatory, customer, and design requirements. This involves developing and reviewing documentation, conducting trials and experiments, performing audits and measurements, and presenting findings to both internal leadership and external customers. Duties may also include supporting changepoint control and leading/communication problem solving for customer complaints.

This role offers broad exposure across multiple departments, levels of management, and global customer groups, providing a dynamic environment with significant opportunities for technical and professional growth.

Position Duties and Responsibilities

• Customer Interface — Serve as the primary customer contact for Production Part Approval and new model quality discussions.
• Process & Product Capability Verification — Validate that processes and resulting products meet all requirements through DOE, quality audits, reliability testing, strain testing, cross sections, and related evaluations.
• Procedure & Documentation Review — Lead reviews of procedures, drawings, and documentation to ensure compliance with all quality requirements, including product, process, and document audits.
• Change Point Control — Manage customer facing change control activities, including initial Production Part Approval, New Model Approval and mass production changes.
• Root Cause & Corrective Action — Identify causes of issues and implement corrective actions related to customer mass productioncomplaints, trial units, and new model product/process maturation.
• Quality Trend Analysis — Review historical quality trends and past issues to support maturation of new processes and products (e.g., Production PPH, Global PPH feedforward).
• New Model Quality Documentation — Develop comprehensive quality documents such as Process Flows, Control Plans, Maturation Plans, PFMEA, E Reports, Special Inspection Plans, and customer approval packages.
• Other Duties — Perform additional responsibilities as assigned.

Essential Responsibilities

• Manufacturing Process Development — Support the creation and refinement of manufacturing process flows and quality systems during new model introduction.
• Documentation Preparation — Develop and maintain required documentation for internal stakeholders and external customers.
• Process Verification — Ensure that manufacturing processes consistently produce products that meet all specifications and requirements.
• Quality System Reporting — Communicate quality system status, risks, and mass‑production readiness to company leadership and customer representatives