Quality Engineer
Job Summary
The Quality Engineer provides quality assurance support and leadership for all new and existing products and processes within the manufacturing plant. This role acts as a key liaison across internal departments to deliver timely, accurate resolutions for customers. The Quality Engineer leads the development, refinement, and enforcement of product-specific quality systems to guarantee total compliance with customer requirements and other relevant industry standards.
Essential Duties & Responsibilities
Customer & Product Support
- Lead root-cause analysis and structured problem-solving activities for customer issues using 8D or equivalent methodologies.
- Prepare, submit, and secure approval for Production Part Approval Process (PPAP) or equivalent customer qualification packages.
- Manage customer issues by issuing Return Merchandise Authorizations (RMAs) and ensuring strict internal adherence to Quality Alerts.
- Support product launches, engineering changes, and process improvements while keeping internal Quality systems compliant.
Plant Floor & Production Quality
- Monitor the production floor to verify products meet customer specifications and inspection activities align with established Control Plans.
- Develop and implement preventative actions to eliminate potential defects in plant production processes.
- Establish standards and methods for inspection, testing, and evaluation of manufactured goods.
- Create forms and instructions for recording, evaluating, and reporting quality and reliability data.
- Support plant floor inspections and final Dock Audits to ensure zero-defect shipments.
- Train employees on quality inspection standards and properly document all training records.
Vendor & Incoming Material Support
- Communicate regularly with vendors to address quality concerns and foster continual improvement.
- Manage defective material claims issued to suppliers and coordinate internal resolutions.
- Assist with logistics and vendor communication regarding packaging or receiving issues at arrival.