PURPOSE

Responsible for the compliance of the Quality Management System and Environmental Management System to applicable standards (IATF 16949, ISO 14001, quality policies, etc.), to customer requirements, and to Ramco internal standards. Responsible for assuring consistent quality of production by developing and enforcing effective work systems, validating processes, and providing clear documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Interact with customers to insure that customer requirements are understood and are met, and to resolve any customer complaints. Participate in customer presentations as necessary.
• Perform all aspects of PPAP development including Process Flow Diagram, FMEA, Control Plan, IMDS, submissions, dimensional checking, performance testing, and other activities as required.
• Interact with other company departments to insure compliance of product with customer requirements, and to provide expertise, as needed, to help resolve production quality issues.
• Understand the requirements of international standards such as IATF 16949 and ISO 14001, and communicate them within the company. Drive the implementation of practices and procedures to insure that Ramco is in compliance with these standards.
• Prepare quality documentation and reports by collecting, analyzing and summarizing quality and production data.
• Act as an internal resource to other departments by providing technical expertise on quality, statistical, and fastener subjects including: quality standards, fastener standards, APQP, PPAP, structured problem solving (8D), Drill-Deep-Wide, SPC, MSA, DOE, LEAN, etc.
• Act as leader or facilitator for improvement or problem-solving teams
• Prepare work instructions.
• Lead the Fast-Response team meetings
• Use the company MRP system to research lot traceability information and to effectively track or quarantine parts when necessary.
• Work with suppliers, vendors and service providers to insure that Ramco quality requirements are met.
• Conduct internal QMS/EMS audits, internal product audits, and supplier audits. Report audit results and follow up on any corrective actions. Interact with outside auditors during 3rd party and customer audits.
• Use customer and 3rd party computer systems and web sites to insure the effective transfer of quality-related information between Ramco and its customers and suppliers.
• Update job knowledge by studying trends and developments in quality management, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Behave in a safe and professional manner at all times. Maintain a cooperative attitude toward other employees and keep a mind-set that always considers the best long-term interests of the company.
• Other duties, as assigned.