Quality Engineer

Improve satisfaction by ensuring customer issues of UPS and network products are well managed and ultimately prevented

Ensure the execution of temporary and permanent corrective actions to solve customer complaints fast and effectively

Escalate customer issues to the right organization

Drive the issue resolution with keeping PDCA in order to contain, analyze, correct, and prevent the defect affecting the customers in time

Report to the customers about root cause analysis and solution of the issues

Ensure the incoming inspection in Japan is correct and efficient

Support the other departments to accomplish the business project