Quality Engineer Technician

The Quality Engineering Technician is instrumental in supporting, implementing, and maintaining quality systems, conducting rigorous tests and inspections, and providing essential technical support for quality improvement initiatives.

This role is pivotal in ensuring product quality and reliability through comprehensive data analysis, problem-solving, and process improvement strategies.

The technician now also plays a crucial role in supporting customer teams, managing Epicor specifications, and engaging in continuous improvement and quality management activities.

Additionally, this role involves monitoring compliance with regulatory requirements, training users on procedures, and providing technical support.

DUTIES & RESPONSIBILITIES

Quality Engineering Support:

• QMS Implementation and Maintenance: Assist with the implementation and upkeep of quality management systems to align with industry standards and regulations.
• Product Inspections and Testing: Conduct thorough inspections and tests to ensure product, component, and material conformity with specifications.
• Data Analysis for Quality Improvement: Perform statistical analyses to identify quality trends and improvement opportunities.
• Quality Issue Investigation: Support the investigation of quality issues and non-conformances, employing root cause analysis and CAPAs.
• Equipment Calibration and Maintenance: Assist in maintaining and calibrating test equipment and tools for optimal performance.
• Quality Audits: Participate in audits to verify adherence to QMS standards and regulatory compliance.
• Quality Documentation Development: Help develop and update quality procedures, instructions, and plans.
• Technical Support: Offer technical guidance on quality issues to production and engineering teams.
• Process and Equipment Validation: Assist in validating processes and equipment to meet quality standards.
• Customer Team/PM Support: Provide assistance and support to customer teams and project managers, ensuring customer requirements are met.
• Implementation and Improvement of Forms and Procedures: Work on the creation and enhancement of quality-related forms and procedures.
• Epicor Spec Management and CO Entry: Manage and enter specifications and change orders in the Epicor system to support quality management.

Additional Responsibilities:

• Performs other related duties and responsibilities as assigned by management to support the overall objectives of the department and organization.

Quality Management and Continuous Improvement:

• Continuous Improvement CI Meeting Report, Minutes/Transcript: Participate in continuous improvement meetings, documenting discussions and action items.
• Training & Mentoring Team: Assist in the training and mentoring of team members in quality practices and methodologies.
• Process Improvement: Engage in initiatives aimed at streamlining reporting and analysis processes to enhance quality management efficiency.
• CAPA and 8D: Manage Corrective and Preventive Actions and utilize 8D problem-solving methodologies to address quality issues.
• QMS Change/New – KACE Management: Support the management and implementation of changes or new additions to the Quality Management System.
• Internal, Customer, and ISO Audits: Participate in internal, customer, and ISO audits, ensuring compliance and quality standards are maintained.

Operational Excellence:

• In addition to managing daily responsibilities with precision and efficiency, the Quality Engineering Technician is expected to actively engage in and contribute to continuous improvement and strategic initiatives aimed at enhancing the department's operations and overall effectiveness.

This includes:

• Customer-Centric Documentation: Developing clear, tailored document control instructions for key customers, enhancing satisfaction and compliance.
• Advanced Training and Development: Upgrading training materials for critical software and processes, ensuring team proficiency and operational efficiency.
• Proactive Workload Management: Utilizing machine load insights to prioritize tasks, enabling ahead-of-schedule preparation and submission.
• Strategic Cross-Functional Collaboration: Strengthening interdepartmental communication and consistency, particularly with international teams, to streamline document control processes.
• Documentation System Enhancements: Implementing system improvements for easier access and management of customer-specific documentation, including the use of golden packages and customer trackers.
• Continuous Improvement: Actively engage in and contribute to continuous improvement and strategic initiatives aimed at enhancing the department's operations and overall effectiveness.