Quality Engineer

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

We work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

What You’ll Do:

The Quality Engineer monitors consumer and customer feedback—including complaints, revenue returns, and warranty data—to identify negative trends and top issues, reporting findings to the broader organization. Leads the structured problem-solving (CAPA) process for issues identified through this feedback, driving problem statement definition, root cause analysis, and verification of effectiveness in partnership with Product Development and Sustaining Engineering.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Provides technical guidance to Engineering and other internal stakeholders based on trends identified from consumer complaints, warranty claims, and revenue returns data
• Leads quality-related problem-solving and root cause analysis through the CAPA process for issues identified via post-market surveillance
• Follows established CAPA methodology and operational policies in selecting methods and techniques for problem statement definition, root cause analysis, and verification of effectiveness
• Ensures appropriate corrective action plans are developed, implemented, and tracked to closure
• Develops and administers project plans and schedules for CAPA and continuous improvement initiatives
• Serves as a liaison between Product Development/Sustaining Engineering and management to communicate quality trends and drive resolution of field issues
• Responsible for performing quality engineering tasks in a timely fashion, including:
  • Monitoring and trending consumer complaints, revenue returns, and warranty data
  • Reviewing test and other performance data to support root cause investigations
  • Analyzing market feedback to identify emerging issues and negative trends
• Performs independent technical assessment of product quality performance and post-market product quality analysis
• Supports the translation post-market findings into quality control objectives and design improvements
• Supports risk management activities, including product failure rate and reliability estimations based on field and warranty data
• Presents complaint, warranty, and CAPA status data to the broader organization
• Supports training to other quality staff on post-market surveillance principles, CAPA methodology, and root cause analysis techniques
• Maintains documentation for CAPA records, complaint investigations, and post-market surveillance activities
• Will perform additional responsibilities when required