Quality Expert Operations (Quality Engineer)

You can look forward to these exciting tasks

• Serve as the primary plant contact for customers on quality-related topics from project launch through series production, building strong relationships and responding to customer concerns
• Lead the response to product safety incidents, coordinating containment, investigation, communication, corrective actions, and follow-up across internal teams and customer locations
• Manage customer complaints and quality claims through timely resolution, using the 8D methodology and other structured problem-solving tools to identify and eliminate root causes
• Conduct internal and external process audits to evaluate compliance with established processes, customer requirements, and quality standards, and ensure corrective actions are effective
• Create and maintain control plans, test instructions, quality documentation, and customer portal submissions to support production and customer requirements
• Coordinate APQP, PPAP, initial sampling, requalification testing, capability studies, FMEA activities, and product and process releases
• Monitor quality targets and analyze performance data using statistical tools, working cross-functionally to improve quality results and reduce defects and failure costs
• Support customers at their manufacturing locations as needed, which may include regular customer visits and occasional travel

This is what you bring to us

• Bachelor’s degree in Engineering, Quality, or a related technical field preferred, or equivalent relevant experience; automotive quality experience is preferred but not required
• Experience working in a **Quality Engineer role** within a manufacturing environment; 5 or more years of relevant quality experience is preferred for senior-level consideration
• Demonstrated experience leading the response to a **product safety incident**, including coordinating the investigation, containment, communication, and corrective-action process
• Strong knowledge of the **8D methodology** and other structured problem-solving and root-cause analysis tools
• Customer-facing quality experience, including supporting customers at their manufacturing locations, managing customer relationships, and resolving quality concerns
• Experience navigating and submitting information through multiple customer quality portals
• Experience auditing compliance with established processes, identifying gaps, and driving corrective actions through completion
• Knowledge of APQP, PPAP, FMEA, control plans, capability studies, statistical analysis, and applicable quality management systems and customer-specific requirements