Quality Improvement Coordinator

POSITION SUMMARY:

The Quality Improvement Coordinator is responsible for ensuring that all program services operated by Westmoreland Community Action are fully compliant with applicable federal and state regulations, and agency policies. This position provides leadership, development and implementing for the program’s ongoing monitoring system, continuous quality improvement (CQI) initiatives, and data integrity practices.

RESPONSIBILITIES:

Compliance & Ongoing Monitoring of agency data system(s)

• Implement and maintain ongoing monitoring systems in alignment with federal, state and local requirements in addition to PANO Standards of Excellence, CAP Policy & Procedures, and other funders regulations
• Conduct regular monitoring reviews, site visits, and comprehensive file audits across all program service areas
• Ensuring program compliance and documentation consistency
• Oversee the investigation and resolution of client, participant, and external stakeholder complaints, providing recommendations to address issues, improve processes, and ensure timely resolution
• Streamlining internal policies to reduce administrative burden on frontline staff and improve client satisfaction
• Using enhanced data systems to strengthen outcome tracking, CQI processes, and customer satisfaction analysis
• Serving as a regional model and potentially offering expertise to other organizations
• Collect, analyze, and interpret program data to identify trends, risks, strengths, and areas for improvement
• Collaborate with leadership and supervisors to develop, implement, and track quality improvement and corrective action plans
• Lead a quality assurance committee across the agency to engage cross program participation knowledge
• Monitor progress to ensure corrective actions are completed accurately and within required timelines

Data Management & Reporting

• Ensure accuracy, completeness, and timeliness of data entry and reporting within required systems
• Training & Technical Assistance to agency staff as needed
• Develop and maintain tools, guidance documents, and resources that support consistent compliance and program quality

Policy & Procedure Development

• Review, update, and recommend program policies and procedures to ensure compliance with federal regulations
• Promote consistent implementation of policies and procedures across all program sites and service areas
• Any other duties as assigned by the Supervisor