Quality Improvement Senior Manager
Quality Improvement Senior Manager
Are you an experienced social service professional with an interest and talent for improving overall service quality, efficacy, and efficiency? Do you want to work for a company that actively improves the lives of the individuals it serves? If so, the role of Quality Improvement Senior Manager at the MENTOR Network is for you. You’ll be responsible for identifying, designing, providing training, implementing, and monitoring standardized operational practices to reduce risk, improve outcomes and promote a culture of safety for all persons served across the operating group.
Develop operating-group-wide continuous quality improvement initiatives and systems
Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and quality improvement
Oversee data integrity and utilization of Network and operating group databases for documenting service delivery and quality data
Analyze data and proactively identify opportunities for performance improvement
Develop, create and customize reports based on business requirements
Review and recommend best practices on data analysis projects
Research industry standards to identify relevant outcome measures to improve competitive edge
Design strategies to measure outcomes
Collaborate with Quality leadership and other subject matter experts to design systems and processes for implementation across the operating group
Develop and manage project plans toward completion and full implementation within targeted timeframes
Regularly review status and results relative to the plan
Document procedures that support consistent implementation in all states
Assess and verify implementation status for each state
Partner with operations to develop training curriculum and resources to fully implement projects
Work with leadership team to develop operating group policies and procedures for service excellence, risk management, and compliance with regulatory standards, consistent with Network policies and protocols
Qualifications:
Bachelor’s degree
Minimum of 6 years of experience in a social services field (mental health, child welfare, brain injury, intellectual/developmental disabilities, etc.)
Minimum of 2 years of experience in operations management, quality management or project management
Strong identification with the Company’s mission and our commitment to the people we serve and the services we provide
Excellent attention to detail, organizational skills, and the ability to multi-task to meet deadlines
Effective communication skills to manage relationships
Self-motivated and collaborative; a team player
Why Join Us?
Full compensation/benefits package for full-time employees.
401(k) with company match
Paid time off, Holiday pay, Annual bonus plan
High impact work with meaningful outcomes
Career development and advancement opportunities across a nationwide network
Employee Referral Program bonus opportunities for eligible roles
Come join our amazing team of committed, caring professionals. Apply Today!