Quality Manager

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Responsible for following facility quality main targets and other process targets which belong to related process.

Realize necessary trainings and support by identifying and planning necessary trainings which are necessary for quality management system.

Support to identify and prepare needed documents and quality records to process owners within quality management system requirements.

Responsible for publishing the documents in accordance with quality management system, providing information flow between departments, and checking whether implementing archive period.

Monitor efficiency of quality management system documents in implementation and report to dependent department.

Monitor process performances and interactions between the processes in accordance with quality management system requirements.

Performed by food engineer who depends on him/herself:

• Control, monitoring and validation actions.
• Actions of monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets etc.
• Routine control period of all cleanliness actions, personnel hygiene, personnel competencies etc. related to food safety areas.
• Taking samples of food, drinking water, potable water, surfaces which contact foods, personnel hands, raw materials for microbiological laboratory analysis and/or in case of necessary situations.
• Taking representative samples actions.
• Organize routine controls of drinking water, personnel hands and surfaces which are contacted to foods with practical swabs, monitor the results, provide monitoring efficiency of planned actions and comment and report. Interfere in process in case of necessity.
• Meet the guests directly in case of necessity related to food safety complaints which are coming from the guests.
• Follow legal regulations and standards related to his/her matter and share.
• Check the operational suitability of tour operators federation standards; provide information flow with related process owners and take actions.
• Be available in the facility during quality management system certification audit and succeeding audits.

Monitor the efficiency of taken actions within guest satisfaction measurement system and results.

Monitor the actions for quality management system external audits and tour operators audit results, factors which will affect guest satisfaction negatively, incompatibility found between identified system and implementation.

Provide information flow between consulting company, certification company and tour operators.

Share planned actions, improvement opportunities and give information by attending operational meetings.

Work with head quality and quality-training group managements in continuous cooperation and provide information flow to group quality system management.

Take suggestions from process owners for continuous improvement of quality management system and realize total quality system, attend periodic quality meetings where these suggestions are discussed; monitor implementation of these decisions and their results.

Attend management review meeting, monitor implementation of decisions and their results.

Report to related departments by turning results after studies and observation into statistical data.

Keep working methods within management area, profitability of executive and physical, quality, cooperation, motivation, savings, corporate faithfulness and job discipline at highest level.

Follow all related legal documents and forward to necessary departments, share related ones with his/her staff.

Monitor the procedures and instructions which are published, provide to realize them.

Follow vacation, promotion, salary etc. issues for food engineer who is working independently and forward information to human resources about it.

Organize internal training for his/her personnel, provide following facilities such as external trainings, congress, fairs etc. by food engineer.

Attend seminars and symposiums, study to increase his/her knowledge and experience.

Work and encourage others to improve image of facility, to be memorable, and provide guest satisfaction and loyalty.

Responsible to general manager and hotel manager.

Provide full support to make work easy for his/her manager and provide continuous improvement.

Look after and care about all operational equipment and materials.

Manage and assess guest complaints in accordance with hierarchical structure and momentary assessment of guest complaints procedure.

Act according to hygiene rules, monitor technical problems and cleanliness in his/her responsible areas.

Provide organization of weekly trainings and daily briefings and lead necessary plans and obey the instructions which are given.

Have good knowledge of all hotel services and specifications such as areas, activities etc.

Inform HR manager in case of any accident, problem, or suspicious situation.

Maintain high team spirit with department personnel at all times and support management in all decisions and activities.

Predict that all activities and purchased equipment and belongings may create disease for the environment, participate in all activities organized to protect biological diversity and share the responsibilities, share individual responsibilities to increase environmental knowledge and carry out necessary trainings.

Provide minimum consumption of currently used items and equipment (paper, printed materials etc.).

Implement necessary warnings and departmental trainings in order to save energy inside the facility. Implement decisions taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.

Implement responsibilities to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead staff accordingly.

Ensure safe handling, carrying, storing and use of chemicals in accordance with laws, controlling and reducing chemical contamination.

Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: 4-year bachelor's degree from veterinary faculty or equivalent faculty.
• Experience: At least 3 years of work experience.
• Foreign language: Sufficient level of foreign language to be able to report within international standards.
• Courses: Total Quality Management System, Food Safety Management System and Internal Auditor certificate and certification.
• Computer literacy: MS Office applications.
• Skills: Good representation, good communication skills, ability to create systems, inquisitive, leadership, problem-solving in times of crisis, high stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving. Master the regulations and procedures about his/her job and other internal processes. Have knowledge of other processes which affect his/her job.

Additional information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.