Quality Manager
About the Role:
Custom Glass Solutions is seeking a talented individual to join our Leadership Team! The Quality Manager will be responsible for ensuring that all glass products, processes, and systems meet required quality standards, comply with industry regulations, and align with customer expectations. This person will report to the Plant Manager and serve as a member of the Leadership Team. This position requires an extremely perceptive person who possess the ability to relate to employees at all levels. As unique situations present themselves the successful candidate must be sensitive to customer needs, corporate goals and company reputation. The selected candidate will interface with all departments at our Fostoria, OH location.
Below is a detailed breakdown of the key responsibilities and functions:
Duties/Responsibilities:
Responsible for site Quality and is accountable to ensure all site Quality goals are met
Own and re-enforce the CGS cultural core elements: Safety First, Wow The Customer, Relationships Matter, Do The Right Thing, and Can-Do Attitude
Establish, improve, and maintain the site quality management systemLead customer audits
Oversee document control (QA Manual, SOP’s, Guidelines and Customer Specifications)
Participate and lead First Article Inspections (FAI)
Serve as primary contact for non-conforming material and timely resolution with customers
Work with local supply chain management to manage vendor performance through supplier scorecards, non-conforming material reports & corrective actions
Analyze plant monthly Quality metrics to ensure that the facility maintains a high standard of performance
Prepare site quality, customer and vendor performance data and present in Monthly Operations Reviews (MOR) to executive leadershipP
repare and execute corrective actions to improve performance, when necessary Identify and execute improvement projects to improve Quality performance
Support the implementation of Lean Manufacturing principles & methods that reduce inefficiencies, eliminate waste, and improve overall site performanceSupport the implementation of the Custom Glass Solutions Manufacturing Operating System (MOS)
Work with the Quality functional councils to standardize Quality processes across sites & improve overall Quality performance
Participate in monthly communication / town hall meetings to engage all plant employees and maintain team alignment and clarity of organizational and business goals
Evaluate the performance of individual staff members and provide suggestions for improvement
Recruit and onboard new employees to improve staff capabilities and performance
Provide developmental and training opportunities that elevate staff performance
Position Requirements:
Bachelor’s Degree in Manufacturing, Business or a related field, preferred 5 plus years of experience in manufacturing quality leadership role is required
Safety experience is a plus
Experience working in a Manufacturing Operating System is a plus
Throuogh understanding of AIAG standards
Tier 1, OE Automotive experience
Demonstrated understanding of APQP launch process
Strong knowledge of quality standards and regulatory requirements (e.g., ISO 9001, IATF 16949)
Proficiency with quality management tools such as root cause analysis, CAPA, statistical process control (SPC), and failure mode and effects analysis (FMEA)Experience with data analysis, report generation, and using quality management software
Proven ability to lead a team in a manufacturing environment
Demonstrated knowledge of Lean Manufacturing & other Continuous Improvement methods
Exceptional Leadership skills with a focus in fostering strong relationships is a must (including: team building, career development, delegation, coaching, and performance management)
Commitment to upholding company culture and valuesExceptional communication skills - both verbal and writtenExcellent interpersonal and negotiation skills
Proactive and independent with the ability to take initiativeAbility to demonstrate a strong work ethic and personal accountability
Ability to solve complex problems and troubleshoot operational issues
Demonstrate the characteristics of a Servant Leadership style: Listening, Empathy, Healing, Awareness, Persuasion, Conceptualization, Foresight, Stewardship, Commitment of growth of people and building community.Ability to coach, mentor, and train on improvement, managerial & leadership methods, willingness toAbility to facilitate culture change
Key Plant Manager Behaviors: Motivated - Leaders set the tone for their team’s morale. Being a motivational leader means showing enthusiasm for the company’s future. It also means setting the vision for the company and getting team members equally excited about what’s to come
Influential - An effective leader must exhibit high-influence behaviors that have an effect on the character, beliefs, actions, and development of their team. With words and examples, leaders set the tone for how projects are executed and have the power to change direction if need be
Empowerment - Leaders who empower their team give responsibility to their team through delegation to get specific things done. Empowerment allows employees to take initiative and make decisions to improve service and performance
Commitment - Committed leaders willingly give their time and energy to the business, team, cause, or activity they are involved with. Their ‘all in’ approach is infectious for those around them and often results in higher trust from team members
Accountable for oneself and others - Accountability doesn’t just mean holding someone else to task for their behaviors —it also means holding yourself accountable. No leader is perfect, and part of establishing trust with your team is taking responsibility for your own shortcomings. Leaders that demonstrate accountability are willing and able to hold someone to task for their behaviors and their actions. Lack of team accountability results in objectives and tasks being delayed, trust in team members eroding and the standing of your team diminished. A leader that holds the team to account achieves more and is more likely to be respected
Proactive - Proactive leadership means taking the time to plan, improve your team’s processes, and put initiatives in place to prevent problems before they arise. As a proactive leader, you should identify areas of risk for your team and work to minimize negative impacts or remove them altogether before issues pop up