Quality Manager
Posted Updated
The role is responsible for ensuring safe, compliant, and high‑quality operations across the site. This includes enforcing safe systems of work, maintaining a safe working environment, and ensuring employees and contractors are properly trained, equipped, and supervised. The position oversees all Quality Control (QC) activities, including management of QC systems, site‑manufactured batch quality, performance reporting, and continuous improvement initiatives. It leads and develops the QC team, manages audits and investigations, and ensures compliance with internal standards, ISO9001/14001 requirements, and SW Quest Quality Standards. The role also supports production teams in problem solving, drives reductions in distressed batches and OTMIS, and ensures timely completion of safety, quality, and operational actions.
- Lead Quality Control operations and ensure a safe, compliant working environment in line with company policies and ISO9001/14001 standards.
- Manage QC systems, oversee site‑manufactured batch quality, and ensure accurate and timely preparation of Certificates of Analysis and Certificates of Conformity.
- Supervise and develop the QC team, including hiring, onboarding, performance management, and training.
- Maintain the electronic QC Record Management System and ensure data accuracy and audit readiness.
- Monitor and report key quality metrics (batches, OTMIS, distressed batches, complaints) and drive improvement actions with Operations.
- Review product quality complaints and out of specification approvals for Manufacturing and Finished Products. Ensure compliance with corporate quality standards and manage internal/external audit schedules.
- Support continuous improvement activities across the site and contribute to problem‑solving initiatives with cross‑functional teams.
- Oversee laboratory operations, workflow planning, and equipment procedures (calibration, documentation, instructions).
- Degree in Chemistry, Materials Engineering, Production Technology, or related field.
- 3+ years of manufacturing experience, including supervisory responsibilities.
- Strong understanding of quality management systems, auditing, and RCA/RCCA problem‑solving.
- Experience developing and implementing quality procedures and managing quality documentation.
- Solid knowledge of ISO standards; Internal Auditor certification is an advantage.
- Proficiency in Microsoft Office and related quality systems.
- Strong command of written and spoken English.
- Experience with continuous improvement tools is a plus.
Personal Attributes
- Structured and analytical mindset with strong problem‑solving skills.
- Excellent communication abilities when working with internal and external stakeholders.
- Comfortable working under pressure and managing shifting priorities.
- Proactive, improvement‑focused, and eager to drive high standards of quality.