Quality Manager

Job Summary:

• The Quality Manager will be responsible for establishing, implementing, and continuously improving the Quality Management System (QMS) at the Cummins Mongolia Master Rebuild Center. This role ensures that all overhauled diesel engines meet Cummins Global quality standards, industry specifications, and customer requirements. The Quality Manager will lead the quality team, drive end-to-end process quality control, reduce quality costs, enhance customer satisfaction, and ensure full compliance across all workshop operations.

Key Responsibilities:

• Leads multiple projects from assignment or ideation to completion; facilitates project planning sessions with internal stakeholders to determine the scope and objectives of each project; works with business stakeholders to establish quantifiable project goals and deliverables; designs project plan, develops timeline, identifies project milestones and tracks performance against timeline and full completion of deliverables.
• Utilizes project management skills and Quality tools to identify project issues and/or risks, works with team members and others to resolve them and tracks resolution using data visualization and communication tools.
• Utilizes Project Management and Data Visualization and Communication tools and methods to monitor and communicate full project status to the project team. Plans and monitors project budget, conducts research and project data analysis; collaborates or leads in the design and development of project plans and timelines.
• Manages project risk; uses Quality tools to identify areas of ris; works with others on the team and outside the team to identify alternatives or solutions to mitigate or eliminate risk. Documents and shares team lessons learned and project management best practices with other teams; draws on other project team experiences to enhance the success of the current projects and development of Project Management excellence.
• Maintains project notes, databases, and other records in easiest and most accessible formats (digitally); monitors measures and communicates with Project Sponsor and other stakeholder on status of specific project and assignments using Data Visualization and Communication tools.
• Identifies and assigns appropriate resources to accomplish various project tasks; guides and coaches team members through the various stages of the project using appropriate tools and methods; provides Project Management coaching and guidance to project team members.

Competencies:

• Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and disciplines. Drives actions to minimize, monitor and control risks and issues and to maximize the most positive outcomes possible.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Drives results - Consistently achieving results, even under tough circumstances.
• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
• Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a “project”). Ensures results/impact from temporary effort are fully realized as possible.
• Continuous Improvement Leadership - Proactively and responsively applies system, process and customer centric perspective with structured quality disciplines, tools and methodologies to problem solving and continuous improvement throughout the enterprise, leading efforts to define issues, risks or failures and to create and implement sustainable solutions or improvements.

Key Responsibilities：
1. Quality Management System (QMS) Development & Maintenance
• Establish, implement, and continuously optimize the workshop's QMS in compliance with ISO 9001, IATF 16949, TS 16949, and AIAG core tool requirements.
• Lead and manage internal and external audits (including customer audits and third-party certification audits), ensuring timely closure of all non-conformities.
• Develop and maintain quality manuals, procedural documents, and work instructions to ensure process standardization and regulatory compliance.
• Conduct regular management reviews and report QMS performance, risks, and improvement opportunities to senior leadership.
• Monitor updates to international/local regulations and industry standards to ensure ongoing compliance with quality, safety, and environmental requirements.
2. End-to-End Overhaul Process Quality Control
• Oversee quality control across the entire overhaul lifecycle, including Incoming Quality Control (IQC), In-Process Quality Control (IPQC), Outgoing Quality Control (OQC), and performance testing.
• Define and enforce inspection standards, control plans, and quality targets for all critical overhaul processes (disassembly, cleaning, inspection, assembly, and commissioning).
• Apply SPC (Statistical Process Control) and MSA (Measurement System Analysis) to monitor process stability and ensure overhauled diesel engines meet Cummins OEM performance and reliability standards.
• Manage laboratory testing equipment, including calibration and maintenance, to ensure measurement accuracy and full traceability.
3. Quality Issue Resolution & Continuous Improvement
• Lead the investigation and resolution of process defects, incoming material non-conformities, customer complaints, and major quality incidents using 8D, 5-Why, Fishbone Diagram, and PFMEA methodologies.
• Drive Cost of Quality (COQ) analysis and control initiatives; leverage Six Sigma and QCC programs to reduce scrap rates and rework, transitioning quality from a "cost center" to a "value driver."
• Conduct regular quality review meetings (weekly/monthly) to analyze key metrics (PPM, First Pass Yield, Customer Complaint Rate), identify improvement opportunities, and drive cross-functional implementation.
4. Team Leadership & Cross-Functional Collaboration
• Build and lead the quality team (Quality Engineers, Inspectors), define role responsibilities and KPIs, and deliver training programs on AIAG core tools, GD&T, and audit techniques.
• Collaborate closely with Maintenance, Engineering, Procurement, and Supply Chain teams to embed quality requirements upfront in repair planning and component sourcing.
• Serve as the primary quality liaison with Cummins global quality teams and local Mongolian customers, addressing quality feedback and strengthening customer relationships.

Qualifications：
Education
• Bachelor's degree or above in Mechanical Engineering, Internal Combustion Engine Engineering, Materials Science, Quality Management, or a related field.
Experience
• 8+ years of quality management experience in manufacturing, with at least 3 years in a people management role.
• Prior experience in diesel engine overhaul, automotive components, or heavy industry is strongly preferred.
• Familiarity with engine structure, repair processes, and industry standards; prior experience at Cummins or similar multinational corporations is a plus.
Technical Skills
• In-depth knowledge of ISO 9001, IATF 16949, TS 16949 QMS standards and proficiency in AIAG core tools (APQP, PPAP, SPC, MSA, PFMEA).
• Strong competency in 8D problem-solving, Six Sigma methodologies, and data analysis tools (Minitab, Excel, SAP/QMS).
• Proficient in reading engineering drawings and applying GD&T (Geometric Dimensioning & Tolerancing).
• Strong written and verbal English skills for email communication and report writing;