Quality Manager

OVERVIEW
The Quality Manager is responsible for maintaining the effectiveness and integrity of IEWC’s Quality Management System and ensuring ongoing compliance with applicable quality standards, customer requirements, and internal policies.

This position serves as IEWC’s primary leader for ISO 9001, AS9100, customer, and other applicable quality audits. The Quality Manager coordinates audit preparation, leads internal and external audit activities, manages audit findings, and partners with business leaders to ensure corrective actions are implemented and sustained.

The Quality Manager also provides people leadership and guidance to the local Quality team, supports product and regulatory compliance activities, and uses quality data to identify systemic risks and opportunities for improvement. This position requires strong judgment, attention to detail, and the ability to influence leaders and employees across the organization.

KEY RESPONSIBILITIES
Quality Management System & Audits

Maintain and continually improve IEWC’s Quality Management System in accordance with ISO 9001, AS9100, customer, and internal requirements.
Serve as the primary liaison for third-party registrar, certification, and customer audits.
Develop and manage the internal audit schedule based on risk, prior findings, and business changes.
Lead or conduct internal audits across IEWC facilities and coordinate all audit-readiness activities.
Ensure quality policies, procedures, work instructions, and records remain current, controlled, and consistently followed.
Document audit findings, assign accountable owners, and monitor actions through completion.
Verify the effectiveness of corrective actions before formally closing audit findings.

Compliance & Corrective Action

Provide guidance regarding product and regulatory requirements, including RoHS, REACH, Conflict Minerals, Proposition 65, TSCA, UL, and CSA.
Oversee corrective actions resulting from audits, customer complaints, returns, supplier issues, and other nonconformities.
Facilitate root-cause analysis and ensure corrective actions address underlying causes and prevent recurrence.
Ensure customer complaints, quality surveys, compliance requests, and corrective actions are completed accurately and on time.
Serve as a Quality contact for customers and suppliers regarding audit, compliance, and quality-system matters.
Identify recurring or systemic issues and partner with functional leaders to reduce quality and compliance risk.
Maintain complete and accurate audit, compliance, corrective-action, calibration, and quality-system records.

Leadership, Reporting & Continuous Improvement

Lead, coach, and develop the local Quality team while establishing clear priorities and performance expectations.
Develop and deliver training on quality-system requirements, audit readiness, regulatory compliance, and corrective-action practices.
Compile and analyze data related to audits, nonconformities, customer complaints, returns, and corrective actions.
Report Quality Management System performance, audit results, compliance risks, and corrective-action status to leadership.
Use quality data and trends to identify systemic risks, cost-saving opportunities, and process improvements.
Partner with Operations, Sourcing, Engineering, Sales, and other functions to resolve quality issues and strengthen compliance.
Promote a culture of customer satisfaction, accountability, continuous improvement, and adherence to established standards.

*The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.

The values, competencies, technical skills and physical demands enumerated below are representative of those required while taking action to successfully fulfill the Key Responsibilities of the position.

VALUES AND COMPETENCIES

Support IEWC’s commitment to its Vision, Values and Purpose.

TECHNICAL SKILLS

Education and/or Experience: A bachelor’s degree and 5+ years of related experience; or a combination of education and experience. 1+ years of SAP configuration preferred.
Certificates, Licenses, and/or Registrations: A valid driver’s license and an ability to obtain a passport. Certified Quality Auditor certification or equivalent.
Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.

Computer Applications Skills: Ability to work in a Windows environment, to work with your department’s business applications and with standard current computer applications, including SAP.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Movement: Frequently required to use hands to finger, handle or feel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds.

Vision: Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment: Occasionally is exposed to a Distribution Center or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level ranging from moderate to high. Occasionally is exposed to risk of electrical shock.
Travel: Occasionally required to perform work related travel.
Reasonable accommodation: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above statements reflect the general framework of the position and are not to be construed as a detailed statement of all the requirements that may be inherent in the position. Details may be added or subtracted from time to time. As needed, the manager will review this position description with the employee and determine appropriate modifications.