Quality Manager

Key Responsibilities :

- Drive quality assurance and risk management initiatives across programs, projects, and business functions.

- Support the implementation and continuous improvement of quality and risk frameworks, policies, and governance processes.

- Conduct risk assessments, identify potential gaps, and develop mitigation strategies to minimize operational and delivery risks.

- Perform root cause analysis and oversee corrective and preventive actions to address quality and compliance issues.

- Collaborate with business leaders, delivery teams, and stakeholders to ensure adherence to organizational quality standards and risk controls.

- Monitor key quality and risk metrics, prepare governance reports, and provide actionable insights to leadership.

- Support audits, compliance reviews, and process assessments aligned with industry standards and regulatory requirements.

- Partner with global and cross-functional teams to drive continuous improvement initiatives and operational excellence.

- Facilitate quality and risk reviews, workshops, and stakeholder discussions across multiple geographies.

- Mentor and guide team members while fostering a culture of quality, accountability, and risk awareness.

Required Skills & Experience :

- 8 - 14 years of overall experience with at least 5 years in Quality Management, Risk Management, Governance, Compliance, or Process Excellence roles.

- Bachelors degree required; MBA or equivalent qualification preferred.

- Experience supporting or leading teams focused on quality, risk, governance, or compliance.

- Strong analytical, problem-solving, and decision-making capabilities.

- Proven experience conducting risk assessments, root cause analysis, and implementing corrective and preventive actions.

- Knowledge of industry frameworks and standards such as ISO 9001, ISO 31000, CMMI, SOC, COSO, and related governance models.

- Experience in consulting, professional services, or large enterprise environments is highly preferred.

- Strong stakeholder management skills with the ability to collaborate across global and matrixed organizations.

- Experience working with geographically distributed and cross-functional teams.

- Demonstrated leadership, influencing, and conflict-resolution skills.

- Excellent communication, presentation, facilitation, and relationship-management abilities