Quality Manager (Manufacturing / Based in Batam)

Job Overview

The Quality Manager will own and drive the quality management system (QMS) across manufacturing operations, including process control, supplier quality, product quality, and customer satisfaction. The ideal candidate will have at least 10 years of manufacturing experience, strong leadership, data-driven decision-making, and a proven track record in implementing quality improvements that reduce defects and increase efficiency.

Key Responsibilities

• Lead and maintain the Quality Management System (QMS) in accordance with ISO 9001, ISO 14001, ISO 45001
• Develop, implement, and monitor quality policies, procedures, work instructions, and inspection plans.
• Drive Continuous Improvement (CI) initiatives using methodologies such as Six Sigma, Lean, Kaizen, and SPC to reduce defects, scrap, and rework.
• Lead root cause analyses (RCA) and corrective/preventive actions (CAPA) program across manufacturing operations.
• Manage internal audits, supplier audits, and ensure timely closure of audit findings.
• Establish and track KPIs (PPM defects, first-pass yield, DPU, DPMO, customer complaints, on-time quality metrics, supplier quality performance).
• Own non-conformance management, deviation handling, and disposition processes.
• Collaborate with Production, Engineering, Supply Chain, and R&D to optimize processes, tooling, and product designs for quality and manufacturability.
• Lead quality training and development for QA/QC staff and cross-functional teams.
• Ensure regulatory and customer compliance with industry-specific standards
• Maintain supplier qualification, incoming inspection, and material release processes.
• Manage inspection, testing, and metrology activities; oversee calibration and maintenance programs.
• Prepare quality reports for senior management and support audits, certifications, and customer visits.

Required Experience & Education

• Minimum 10 years of manufacturing quality leadership experience
• Bachelor's degree in Engineering, Quality Assurance, Manufacturing, or a related field.
• Strong knowledge of QMS standards (ISO 9001, ISO 14001, ISO 45001).
• Proven track record in CI methodologies (Six Sigma Green Belt/Black Belt, Lean, Kaizen) with measurable impact.
• Proficiency in statistical methods and tools (SPC, MSA, DOE, FMEA, RCA, 8D) and quality data analytics.
• Experience with supplier quality management, vendor qualification, and MRB processes.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Strong problem-solving, decision-making, and project management abilities.
• Familiarity with ERP/MES systems and quality software (e.g., QMS modules, CAPA systems, SPC software).
• Ability to travel as required (e.g., supplier visits, internal audits, customer audits).

Why Work With Us?

• Great exposure to a large MNC

• Attractive Medical, Dental, Spectacle & Leave benefits

• Company-sponsored training for professional development

• Opportunities for career advancement

About Us

Join Panasonic Industry, a company with over 100 years of expertise in device technologies, committed to transforming society by delivering innovative solutions that exceed customer expectations. Be part of a team that drives meaningful, impactful change through advanced technological solutions.