Quality Manager- Pest Control License Needed

• Own a portfolio of commercial branch accounts, overseeing setup, installations, cleanouts, and ongoing service.
• Serve as a go-to resource for clients and field technicians, providing guidance, addressing questions, and supporting issue resolution.
• Conduct proactive client follow-ups to ensure satisfaction, retention, and loyalty.
• Address account-related escalations in partnership with Service Supervisors and Branch Managers.
• Perform annual account assessments, generate trend reports, and provide actionable insights for improvement.

• Oversee and participate in quality audits, ride-alongs, and service evaluations conducted by quality technicians to ensure consistency and accuracy.
• Prepare for and coordinate mobile audits, SOP compliance checks, and audit documentation.
• Identify operational trends and proactively recommend improvements.

• Support Service Supervisors and technicians in operational standards, process updates, and best practices.
• Assist with training initiatives, focusing on account management, service quality, and customer experience.

• Maintain clear, timely communication with Branch Manager, Service Supervisors, and Operations leadership.
• Escalate issues promptly and ensure information flow regarding policy updates, process changes, and company news.

• Directly supervise Quality Technicians, including scheduling, performance management, coaching, and development.
• Conduct regular field observations and provide real-time feedback to reinforce quality standards and best practices.
• Partner with the Director of Quality on performance evaluations, goal setting, and talent development.
• Address performance concerns proactively, including documentation and corrective action when necessary
• Foster a culture of accountability, continuous improvement, and high performance within the quality team

• Problem Solving & Analysis: Identifies operational issues, develops solutions, and drives account improvement.
• Project Management: Plans, coordinates, and executes audits, installs, and account activities efficiently.
• Customer Service: Maintains strong client relationships and addresses concerns promptly.
• Technical & QA Skills: Performs audits, ride-alongs, and quality assessments accurately.
• Communication & Collaboration: Engages effectively with branch leadership and field staff.
• People Leadership: Effectively manages, coaches and develop team members to achieve performance and quality standards.
• Accountability: Holds self and team accountable for service quality, compliance and client outcomes.
• Change Management & Initiative: Adapts to process changes and proactively seeks improvement opportunities.
• Organizational Support & Ethics: Upholds company values, policies, and ethical standards.

• Education/Experience: Minimum of 2 years related Management experience or equivalent combination of education and experience.
• Language Ability: Ability to read, interpret, and communicate documents and reports clearly.
• Math Ability: Ability to calculate figures, percentages, areas, and volumes accurately.
• Reasoning Ability: Ability to apply common sense to solve routine and non-routine problems.
• Computer Skills: Proficiency in Microsoft Office, Internet applications, and order processing systems.
• Certificates/Licenses:

• Valid driver’s license with minimal violations.
• Commercial Applicator License (Core or equivalent) as required in the states in which the employee operates.

• Frequently work outdoors and in various customer locations
• Noise levels are typically moderate
• Exposure to weather and environmental conditions may occur.

• Regularly required to sit, stand, walk, squat, reach, talk and hear.
• Lifting is required occasionally, up to 50lbs.
• Must be able to drive safely and perform on-site inspections