Quality Manager

Key Responsibilities

• Manages the Customer Satisfaction & quality function within one site and develops quality action plans, allocates resources.

• Interact regularly with customers to better understand their expectations and concerns

• Represent the voice of customer and drive the customer centricity within the entity

• Influence the decision process of their entity to always consider the voice of the customers

• Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan

Quality Excellence & System

• Run CS&Q related & the Product Return Management

• Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure

continuous improvement

• Consolidate all Non-Quality Costs and drive improvement actions

• Alert the management on issues

• Contribute to the Tailored Supply Chain implementation

• Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity

• Manage the Quality Management System of the entity

• Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well-being.

Qualifications

• Minimal 10 years’ experience in quality management
• Good leadership and experience in managing a diverse team
• Electrical or industrial automation Industry experience will be highly preferred
• Familiar with TS16949, PPAP and related quality systems
• Fluent English, Six-sigma, development experience on BI, OA or other digital platform