Quality Manager

Reporting to the Director of Quality and Continuous Improvement, the Quality Manager ensures that the organization’s products and services are in compliance with the customer’s quality requirements, in addition to complying with company and regulatory requirements for quality, safety, and reliability. Responsible for overseeing the Quality strategy, policies, processes, standards and systems for the Company’s manufacturing facility and its supply chain to operate within. Supervises, trains, and assists all quality control personnel. Directs quality-related activities in conjunction with Manufacturing, Engineering, Purchasing, Customer Service, and any other department/function that affects the quality of the organization’s goods or services. This role is responsible for oversight of all quality programs and system at the manufacturing plant level. The incumbent will also insure effective implementation of Spray Products’ Quality Mission Statement.

Quality Manager Key Responsibilities

• Responsible for the ongoing development, implementation, and strict adherence to a quality program. Develops and/or reviews standards, policies, and procedures for all functions and departments involved with or related to the production of all products. The Quality Manager has the authority and decision over the shipment of any product or products and ensures products are in compliance with all regulatory, safety, and company standards.
• Reviews and resolves quality control problems/concerns with manufacturing and others including vendors, customers, quality control personnel, and any personnel related to production.
• Manages quality staff in accordance with organization's policies and applicable regulations, with an emphasis on developing experience of junior team members. Responsibilities include planning, assigning, and directing work.
• Manages the company quality system and acts as the Management Representative.
• Assures Management of Change (MOC) system tracks all change requests to assure no unauthorized changes are made which result in out of compliance processes, documentation or data associated with a customer’s product.
• Coordination and hosting of customer and third-party audits, customer visits, and any applicable external presentations.
• Management of supplier approval including establishing specifications and incoming inspection.
• Assures an effective CAPA system and Management Review of follow-up actions.
• Monitoring and analysis of customer complaints including ensuring satisfactory response to customers.
• Support implementation of continuous improvement programs.
• Development and execution of ongoing procedural training.
• Comfortable and engaged in being a hands-on leader, spending up to 75% of time on the manufacturing plant floor driving and developing a quality focused culture.