Quality Manager

The Quality organization is seeking a Quality Manager to lead a cross functional team responsible for overseeing the end-to-end quality progression, issue resolution, and closure of customer facing issues related to Technical Service Operations (TSO), with a focus on engineering functions.

The role ensures robust root cause identification, corrective action implementation, and effective closure of field issues impacting customer satisfaction.

The Manager will lead a cross-functional team and collaborate closely with Quality, Engineering, and Service organizations to ensure timely escalation, ownership alignment, and closure of customer issues through disciplined engineering processes and data-driven insights.

The ideal candidate is a strategic people leader with deep automotive engineering and quality experience, a strong foundation in structured problem-solving, and a passion for driving accountability, continuous improvement, and best-in-class resolution performance.

Key Responsibilities:

• Lead a cross functional team responsible for resolving customer facing quality issues, driving resolution progress, and ensuring timely and effective closure
• Oversee the end-to-end lifecycle of field design issues, ensuring clear ownership, engineering engagement, and adherence to resolution timelines
• Drive engineering-based root cause investigation and corrective action validation, ensuring technical rigor and completeness of solutions
• Ensure alignment between Service, Engineering and Quality teams on issue status, risk assessment, and closure readiness
• Establish priorities and governance for TSO issue tracking, escalation, and resolution performance
• Oversee and approve resolution strategies, containment actions, and final closures, ensuring all actions meet internal quality and customer satisfaction requirements
• Monitor and manage quality progress metrics and KPIs, resolution aging, and closure effectiveness, driving accountability across all responsible functions
• Implement and sustain continuous improvement initiatives focused on reducing resolution cycle time.
• Support a culture of accountability, transparency, collaboration, and engineering excellence across the organization