Quality Manager

About the Role
Customer Quality Management Act as the primary quality interface to customers (Quality Prime Contact). Manage customer complaints, assess failure ownership, and coordinate cross-functional responses. Lead customer 8D reports, FA schedule tracking, test data analysis, and documentation readiness. Participate in customer quality meetings (weekly and on-site audits) and ensure timely responses. Ensure all customer escalations, questionnaires, and deliverables are completed on time.

Responsibilities
1. Manage day-to-day quality performance of OSATs, foundries, substrate vendors, and test houses.
2. Lead supplier issue resolution, including 8D, root cause analysis, DOE, and containment actions.
3. Conduct supplier audits (VDA 6.3 / ISO9001 / Automotive) and track closure of findings.
4. Maintain and improve Supplier Scorecards, lead QBR reviews, and drive supplier corrective actions.
5. Support CP, Assembly, CoWoS, WLP, HBM, and other advanced packaging process improvements.
6. Act as the primary quality interface to customers (Quality Prime Contact).
Manage customer complaints, assess failure ownership, and coordinate cross-functional responses.
7. Lead customer 8D reports, FA schedule tracking, test data analysis, and documentation readiness.
8. Participate in customer quality meetings (weekly and on-site audits) and ensure timely responses.
9. Ensure all customer escalations, questionnaires, and deliverables are completed on time.
10. Provide process risk assessment for HPC/AI, automotive, and high-power advanced packaging programs.