Quality & Safety Manager

Key Responsibilities

· Develop, plan and conduct quality standards related training to ramp& ops team where required

· Trains and evaluates new hire employees on procedures as well as industry practices with respect to ramp& flight operations.

· Conducts annual recurring training, maintains training files, and oversees the team’s training and safety programs, ensuring compliance with the company’s policies and practices as well as industry standards.

· Reviews existing training programs, suggesting enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organisation and the industry.

· Ensures that training materials and programs are current, accurate, and effective

· Analyzes and evaluates training requirements.

· Researches, writes, and creates new training materials based on team’s and industry standard needs.

· Conduct regular quality and training audits to ensure compliance with applicable policies, procedures, and laws.

· Maintain site training records and internal quality assurance inspections.

· Communicate safety and training issues to the Ops & Safety Manager

· Actively monitor Ramp & Ops team performance and develop group training sessions as needed.

· Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outsidetraining programs.

· Ensures that training milestones and goals are met

· Prepares and implements training budget.

· Conducts in-house employee training

· Plan out online training calendar with links to training materials.

· Identify and assess the learning needs of the team through job analysis and career paths

· Implement effective and purposeful training methods.

· Plan annual training calendar and allocate staff to respective training sessions

· Improving the productivity of the ramp & ops team, assesses team’s developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees.

· Work closely with the operations teams to identify skills gaps, making recommendations for gap closure, and leading on the implementation of appropriate solutions, with a focus on training strategies.

· Maintain practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment through regular safety meetings, training and consistent communication between staff and management.

· To improve operations, by promoting safe work practices, decreasing safety violations, reducing injury rates, and working cooperatively and jointly to provide quality customer service in a positive and professional manner.

· Be qualified to operate all aircraft ground support equipment as needed.

· Conduct post-accident/post-incident safety reviews of practices and employees involved. Report findings and make recommendations to the Ops & Safety on appropriate level of discipline.

· Assist in performance improvement plans for underperforming employees and provide correction action recommendations to Ops& Safety Manager.

· Procure, inventory, and distribute personal protective equipment to ramps & ops personnel.

· Communicate good housekeeping practices and uniform standards to new hire employees.

· Initiate emergency and incident response procedures as required.

· Create and maintain the Quality and Training audit plan. Conduct Internal audits.

· Encourage a strong internal reporting culture, promoting a proactive reporting culture.

· Ensure non-conformance reports raised are addressed and that corrective actions are implemented as required.

· Monitor and ensure compliance with new regulatory requirements as and when published/advised by Civil Aviation Authorities.

· Ensure conformance to the IS-BAH standard and continually improve the safety culture within the organisation.

· Assess and approve Subcontractors/Suppliers providing product/services to the FBO.

· Ensuring that the Quality Assurance Programme is properly established, implemented and maintained.

· Create, develop, and implement tools and other methods to continuously improve quality, efficiency and customer experience. Manage and update knowledge management systems in line with the quality standards, procedures and process changes.

· Identify areas for improvement and work closely with team to ensure the implementation and enhancement of systems, policies and procedures to ensure regulatory compliance.

· Performs other related duties as assigned.