Quality Service Manager (QSM) - #HJZ
Healthcare / Hospital Environment
We are looking for an experienced Quality Service Manager (QSM) to support patient experience and service quality initiatives within a healthcare setting. If you have solid experience in feedback management, customer experience, service quality or patient experience, this could be a good fit!
Key Responsibilities
- Manage and follow up on customer / patient feedback, ensuring cases are addressed and closed promptly
- Analyse feedback trends and service indicators to identify areas for improvement
- Work with internal teams to drive service quality and patient experience initiatives
- Coordinate surveys, focus groups, programmes and other service excellence projects
- Prepare and maintain feedback dashboards and reports
- Present feedback insights and trends to relevant committees and workgroups
- Support initiatives to strengthen the organisation's service culture and patient engagement
We're Looking For
- Min Degree holder in Business, Communications, Marketing, Psychology or related disciplines
- Strong experience in Feedback Management / Customer Experience / Service Quality / Patient Experience
- Healthcare experience is an advantage!
- Strong communication, stakeholder management and organisational skills
- Able to work independently, manage multiple priorities and meet tight timelines
- Experience with data reporting / dashboards / analytics is a plus
All interested candidates are invited to email your resume in MS Word format to:
Jenny.ng@recruitexpress.com.sg
Jenny Ng Zhern Ing
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number:99C4599
We regret to inform that only suitable candidates will be shortlisted for an interview.