Quality Service & Patient Experience Specialist (Healthcare/Feedback Management) – #HJZ
Makea meaningful difference in every patient experience.
Joinour Quality Service team and play a key role in shaping a positive patient journey while driving service excellence across the hospital.
What You’ll Do
- Manage and resolve patient feedback promptly, ensuring a positive service experience
- Turn patient insights and feedback into meaningful service improvement initiatives
- Coordinate hospital-wide programmes, surveys, events and focus group discussions
- Track and analyse feedback trends, service satisfaction and performance indicators
- Develop and maintain feedback dashboards to support data-driven decision making
- Present key insights and recommendations to hospital committees and workgroups
- Champion a strong culture of service excellence and continuous improvement
WhatWe’re Looking For
- Min Bachelor’s degree in Marketing, Communications, Psychology, Business or related fields
- At least 5 years of relevant experience, preferably in healthcare
- Strong communication, interpersonal and stakeholder management skills
- Creative, proactive and results-oriented with strong organisational skills
- Able to manage multiple priorities independently in a fast-paced environment
- Good knowledge of social media; data analytics experience is an advantage
If you are interested in any of the positions, do kindly dropyour most updated resume to estherlim@recruitexpress.com.sg
Esther Lim Suk Hui
EA Personnel No: R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599