Quality Supervisor
Posted Updated
Position Summary
The Quality Supervisor is responsible for leading and overseeing the day-to-day Quality function for the Boardman facility. This role provides direct supervision and direction to Quality Inspectors, ensures adequate inspection coverage, and drives compliance with customer, regulatory, and company quality requirements. The Quality Supervisor owns the site's overall Quality performance, including nonconformance management, customer complaints, corrective actions, scrap and rework reduction, Quality KPIs, internal audits, calibration, and Quality support for new product onboarding and PPAP activities. The role partners closely with Operations, Engineering, Supply Chain, customers, and Corporate Quality to maintain and continually improve the site's Quality Management System and operational performance.
Essential Duties and Responsibilities
- Inspect incoming raw materials and components to verify conformance to specifications, drawings, and other applicable requirements.
- Perform routine and non-routine inspections and measurements of raw materials, work-in-process, and finished products.
- Perform visual inspections of finished products for workmanship, dimensional accuracy, labeling, packaging, and other established requirements.
- Develop and provide Quality-related training to employees on applicable procedures, inspection requirements, quality tools, and QMS expectations.
- Conduct scheduled internal Quality audits in accordance with the company's QMS and maintain appropriate Internal Auditor qualifications. Document findings and support corrective actions through closure.
- Lead and support Quality improvement initiatives focused on improving first-pass quality and reducing scrap, rework, customer complaints, and repeat nonconformances.
- Maintain accurate inspection records and ensure required quality checks are completed and documented.
- Participate in and lead Quality-related discussions with customers, including complaint resolution, corrective actions, quality requirements, and improvement activities, as appropriate.
- Lead the Quality portion of new product introduction and onboarding activities, including PPAP documentation, inspection requirements, control plans, and other customer-specific Quality requirements.
- Identify and communicate product or process issues that may affect customer requirements, production, or delivery.
- Establish and maintain a consistent system for identifying, segregating, documenting, and dispositioning nonconforming material.
- Lead the investigation and resolution of internal and external nonconformances and customer complaints, including root cause analysis, 8D problem-solving, corrective action implementation, and verification of effectiveness.
- Maintain organized records of nonconformances, corrective actions, customer complaints, and related documentation.
- Analyze recurring nonconformances and identify opportunities for preventive action and process improvement.
- Partner with Corporate Quality to develop, implement, and maintain site Quality procedures, policies, records, and other documented information required by the company's Quality Management System.
- Support preparation for customer, registrar, and other external audits.
- Own and maintain the site's calibration program, including the inventory, calibration, verification, and status of inspection and measurement equipment and associated records.
- Develop, implement, and maintain inspection plans, inspection criteria, checklists, and related Quality documentation for assigned product lines.
- Review and approve Quality-related requirements within work instructions, control plans, inspection plans, and other applicable manufacturing documentation.
- Directly supervise, coach, and provide daily direction to two Quality Inspectors.
- Develop work schedules and ensure adequate inspection coverage to support production requirements and customer commitments.
- Monitor inspector workload, prioritize activities, and allocate resources to address changing business needs.
- Provide training, mentoring, and performance feedback to Quality Inspectors to support employee development and continuous improvement.
- Promote accountability, engagement, and adherence to quality standards throughout the facility.
- Own and monitor overall Quality performance for the Boardman facility.
- Track, analyze, and report Quality KPIs, including customer complaints, nonconformances, scrap, rework, cost of poor quality, corrective actions, and audit performance.
- Lead efforts to identify recurring quality issues, establish corrective and preventive actions, and drive measurable improvements in operational quality performance.
- Serve as the primary site resource for Quality issues and escalation point for quality-related concerns.
- Lead Quality activities associated with new product onboarding, launch readiness, PPAP submissions, and ongoing production support.
- Partner with Operations and Engineering to implement process improvements that improve first-pass yield, reduce defects, and enhance customer satisfaction.
Qualifications
Required
- Experience working in a manufacturing environment.
- 3+ years of experience in manufacturing quality, quality assurance, inspection, or a related technical role.
- Ability to read and interpret technical drawings, specifications, dimensions, and inspection requirements.
- Experience using inspection and measurement equipment.
- Strong analytical, organizational, and documentation skills with the ability to identify quality issues, investigate root causes, and recommend solutions.
- Proficiency in Microsoft Excel for data tracking, analysis, and reporting.
- Effective written and verbal communication skills with the ability to work across production, engineering, management, customers, and Corporate Quality.
- Self-motivated with the ability to develop and implement structured processes in an evolving environment.
- Demonstrated ability to lead quality investigations, facilitate cross-functional problem-solving, and drive corrective actions through completion and effectiveness verification.
Preferred
- Experience working within an ISO 9001 Quality Management System.
- Experience with nonconformance reporting, corrective actions, and root cause analysis methodologies (5 Why, Fishbone/Ishikawa, etc.).
- Experience with supplier quality, incoming inspection, and customer complaint management.
- Experience with PPAP, new product introduction, control plans, and manufacturing Quality planning.
- Experience conducting internal Quality audits; ISO 9001 Internal Auditor training or certification preferred.
Technical Skills
- Manufacturing drawing and specification interpretation.
- Dimensional inspection and measurement techniques.
- Quality documentation, recordkeeping, and nonconformance tracking.
- Root cause analysis, corrective action, and quality trend analysis.
- Microsoft Office Suite, particularly Excel (pivot tables, formulas, sorting/filtering, and reporting).
Work Environment
- Split time between office and manufacturing environments with regular presence on the production floor.
- Ability to perform inspections and safely navigate a manufacturing setting while adhering to all safety and PPE requirements.
- Ability to stand, walk, bend, and occasionally lift or handle materials, products, or inspection samples.