Quality Supervisor

The Quality Supervisor provides hands-on leadership for day-to-day quality activities within the manufacturing operation, ensuring raw materials, work-in-process, finished products, and production processes meet customer specifications, internal standards, control plans, and applicable regulatory requirements. This position supervises and develops Quality Technicians, Inspectors, and other assigned personnel; coordinates inspection, testing, product-release, calibration, and nonconforming-material activities; and maintains accurate quality-system records. The Quality Supervisor leads investigations, containment, root-cause analysis, and corrective and preventive actions related to customer complaints, process deviations, and internal quality concerns. Working cross-functionally with Production, Engineering, Maintenance, Supply Chain, and other stakeholders, this role uses quality data and structured problem-solving methods to reduce defects, scrap, rework, and customer complaints while improving process capability and audit readiness. The Quality Supervisor promotes a culture of quality, accountability, safety, continuous improvement, and operational excellence.

RESPONSIBILITIES:

• Supervise, coach, schedule, evaluate, and develop Quality Technicians, Inspectors, and other assigned personnel.
• Coordinate daily inspection, testing, product-release, and quality control activities to support production requirements.
• Ensure raw materials, work-in-process, and finished products meet specifications, control plans, customer requirements, and applicable standards.
• Monitor process performance and quality metrics; identify trends, communicate risks, and lead timely corrective actions.
• Lead investigations involving nonconforming material, customer complaints, process deviations, and internal quality concerns.
• Facilitate root-cause analysis and corrective and preventive action activities; verify that actions are completed on time and are effective.
• Maintain accurate quality records, inspection documentation, calibration records, and electronic quality system data.
• Support internal, customer, and third-party audits; coordinate corrective responses and follow-through.
• Partner with Production, Engineering, Maintenance, Supply Chain, and other functions to resolve quality issues, reduce variation, and improve process capability.
• Develop, review, and maintain work instructions, inspection methods, control plans, procedures, and training materials.
• Train employees on quality standards, inspection techniques, defect recognition, documentation, and problem-solving methods.
• Manage the containment, segregation, disposition, and traceability of nonconforming material in accordance with established procedures.
• Support new product introductions, process changes, first-article inspections, and validation activities as assigned.
• Use statistical process control, measurement system analysis, and other appropriate quality tools to evaluate process performance and measurement reliability.
• Establish and maintain shift handoff and escalation practices to ensure significant quality risks are communicated and addressed promptly.
• Promote compliance with safety, environmental, housekeeping, and company policies.
• Perform other duties and improvement projects as assigned.

REQUIRED SKILLS/RESPONSIBILITIES:

• An associate degree in Quality, Engineering, Manufacturing, Business, or a related field is preferred; an equivalent combination of education and relevant experience may be considered.
• Three or more years of quality experience in a manufacturing environment, including previous lead or supervisory experience.
• Working knowledge of quality management systems, inspection methods, measurement equipment, calibration, document control, and nonconforming-material processes.
• Experience with root-cause analysis and structured problem-solving tools, such as 5 Whys, fishbone diagrams, Pareto analysis, and corrective action methods.
• Ability to read and interpret specifications, drawings, work instructions, procedures, and customer requirements.
• Proficiency with Microsoft Office and quality management or enterprise systems; experience with data analysis and reporting is preferred.
• A relevant quality certification, such as an ASQ credential, is preferred.
• Working knowledge of ISO 9001 or a comparable quality management system standard is preferred.
• Experience with statistical process control, measurement system analysis, and basic quality data analysis is preferred.

BASIC QUALIFICATIONS:

• Strong leadership, coaching, organization, and decision-making skills.
• Clear written and verbal communication skills across hourly, technical, and management audiences.
• Sound judgment and the ability to balance product quality, customer needs, and production priorities.
• Strong attention to detail, with the ability to analyze data, identify trends, and manage multiple priorities.
• Ability to address difficult issues professionally, maintain confidentiality, and hold others accountable.
• Demonstrated commitment to teamwork, continuous improvement, and customer satisfaction.

Key Performance Expectations

• Timely completion and verified effectiveness of corrective actions.
• Accurate, complete, and on-time inspection and quality records.
• Reduction in internal defects, scrap, rework, and customer complaints.
• Successful audit results and sustained compliance with quality-system requirements.
• Effective training, engagement, and development of assigned employees.

Physical Demands and Work Environment

This position regularly works in both office and manufacturing environments. The employee may be required to stand, walk, sit, use hands to handle or operate inspection equipment, reach, communicate, and visually inspect products and processes. The role may require occasional lifting of materials or equipment in accordance with site practices. Exposure to noise, moving equipment, temperature variation, and other manufacturing conditions may occur. Required personal protective equipment must be worn in designated areas. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

Schedule and Availability

This position may require flexibility to support multiple shifts, production needs, audits, customer issues, and urgent quality concerns. Occasional overtime, weekend work, or travel may be required.

Equal Employment Opportunity

Iconex enthusiastically engages with our communities of employees and customers every day. Iconex values diversity throughout the organization, not only because it is inherently the right thing to do, but also because we believe diversity gives greater perspective and insight to the world we live in and the customers we serve.

Iconex is committed to being a globally inclusive company where all people are treated fairly, respected for their individuality, promoted based on performance and encouraged to maximize their full potential. We believe in understanding and embracing differences among all people. This concept encompasses, but is not limited to, differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Iconex has an ongoing responsibility to respect and support a globally diverse environment.