Quality Supervisor

Position Summary
The Quality Supervisor is responsible for leading and developing the Quality Inspection team while ensuring compliance with quality standards, customer requirements, and the Quality Management System. This position oversees quality inspection activities throughout the manufacturing process, including first article inspections, dimensional audits, process audits, incoming material inspections, and finished goods verification.
The Quality Supervisor partners closely with Production, Engineering, Supply Chain, and Operations teams to maintain product quality, drive continuous improvement initiatives, reduce defects, and support compliance with ISO standards. This role serves as a key resource for problem-solving, root cause analysis, employee training, and corrective action implementation.
At Jamco, quality is the responsibility of every employee. The Quality Supervisor plays a critical leadership role in ensuring our products consistently meet customer expectations for safety, durability, functionality, and workmanship.
Duties and Responsibilities
The duties listed below are not all inclusive of the work that will be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Supervise, coach, and develop Quality Inspectors and Quality Technicians while supporting hiring, onboarding, training, and performance management activities.
Develop and maintain quality training programs, training records, and competency assessments to ensure personnel are qualified to perform assigned duties.
Oversee all quality inspection activities, including first article inspections, incoming material inspections, in-process audits, dimensional inspections, visual inspections, and finished product verification.
Ensure inspection records, audit documentation, and quality reports are completed accurately and maintained in accordance with company procedures and ISO requirements.
Support and maintain the ISO 9001 Quality Management System through internal audits, corrective actions, management reviews, and continuous improvement initiatives.
Lead investigations of quality issues, customer complaints, and nonconforming materials by utilizing root cause analysis and corrective/preventive action methodologies.
Monitor quality metrics and key performance indicators to identify trends, reduce defects, minimize scrap and rework, and improve overall product quality.
Partner with Production, Engineering, Supply Chain, and Operations teams to resolve quality concerns and drive process improvements.
Audit manufacturing processes, line setups, and standard work practices to ensure compliance with established specifications and procedures.
Support new product introductions, engineering changes, and process improvement projects from a quality perspective.
Promote Lean Manufacturing, 6S, and continuous improvement activities throughout the facility.
Maintain positive working relationships across all departments and communicate quality concerns, trends, and recommendations to management in a timely manner.
Promote and maintain a safe work environment by following company policies, procedures, and OSHA regulations.
Perform other duties and responsibilities as assigned.

Education and Experience

High school diploma or general education degree (GED); required
College Degree - AA or BS; preferred
Quality experience; required
Three to five plus years’ experience in manufacturing; preferred
Computer proficiency (Word & Excel); required

Knowledge, Skills, and Abilities
LANGUAGE SKILLS:

Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively to employees, coworkers, and supervision of organization.

MATHEMATICAL SKILLS:

Ability to do two mathematical operations to arrive at the solution.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Demands
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk, climb, or balance, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.
Work Environment
The work environmental characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually exposed to fumes or airborne particles. The employee is regularly exposed to moving mechanical parts. The employee is regularly exposed to heat and cold and the risk of electric shock. The noise level in the work environment is usually loud.