Quality Supervisor - Night Shift
Description
Join the Leader in Trading Card Manufacturing
At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.
Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.
Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.
Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.
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Quality Supervisor- Nights
We're looking for a Quality Supervisor to join our team in Morrisville, NC. If you're passionate about quality assurance, operational excellence, and developing high-performing teams, this is your opportunity to help ensure the products we deliver meet the highest standards in the industry.
Location: Morrisville, NC
Schedule: Full-Time, Onsite
Pay & Benefits: Competitive salary + bonus eligibility + full benefits package
What You'll Do
- Lead and supervise daily Fulfillment Quality operations to ensure products and materials meet company and customer quality standards.
- Train, coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement.
- Conduct quality inspections and audits of inbound and outbound shipments.
- Investigate quality issues, shortages, damages, and shipping discrepancies and implement corrective actions.
- Partner with operations teams to maintain quality, productivity, and on-time delivery performance.
- Monitor department metrics and support initiatives that improve operational efficiency and customer satisfaction.
- Manage employee performance, scheduling, attendance, and development activities.
- Support hiring, onboarding, training, and retention efforts within the department.
- Maintain compliance with safety standards, OSHA regulations, QMS procedures, and ISO requirements.
- Collaborate with Quality, Security, and Operations teams to support a safe and efficient work environment.
- Drive continuous improvement efforts that enhance quality, reduce waste, and improve overall performance.
What You'll Bring
- High School Diploma or equivalent required; bachelor's degree preferred.
- Minimum of 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments.
- Previous supervisory or team leadership experience.
- Strong understanding of quality management systems and operational best practices.
- Experience with ISO, OSHA, 5S, Lean Manufacturing, or continuous improvement methodologies is a plus.
- Strong leadership, coaching, and employee development skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Proficiency with Microsoft Office applications and Management Information Systems (MIS).
- Strong communication skills with the ability to collaborate effectively across multiple departments.
- Ability to manage multiple priorities and perform effectively in a fast-paced environment.
How You Will Be Successful
Dedicated to Quality and Safety
- Maintain the highest standards of quality, accuracy, and safety across all fulfillment operations.
Building Relationships
- Develop strong partnerships with team members and cross-functional departments to achieve shared goals.
Challenging the Expected
- Champion continuous improvement initiatives that enhance operational performance and customer satisfaction.
Integrity and Respect
- Lead with professionalism, accountability, and transparency while creating a positive work environment.
Passion for Cards
- Support the delivery of premium trading card products trusted by fans and collectors worldwide.
Why Join MPG?
Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive pay, career growth opportunities, and the chance to contribute to products enjoyed by collectors and fans across the globe.
Apply today and be part of the magic behind the cards.
#MillAll
What to Expect
MPG offers a leading-edge compensation package which includes the following:
- A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
- 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
- 401(k) Plan with up to a 6% (dollar for dollar) Employer match
- Health Savings/Flexible Spending Account options
- Paid time off, including 10 company-paid holidays, plus 1 floating holiday
- Employee Assistance Program
- Comprehensive relocation package available for qualified candidates
- And, much more!
Millennium Print Group is an Equal Opportunity Employer
The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Skills
As published by greenhouse · 17 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (3)
- If you were referred, please share the employee's name: optional
- Website optional
- LinkedIn Profile optional
Pick from a list (12)
- IMPORTANT:
- Will you be able to reliably commute or relocate for this job?
- Are you legally authorized to work in the United States?
- Do you now, or will you in the future, require sponsorship for employment status or work authorization (e.g. H-1B, etc.) to lawfully work for Millennium Print Group in the United States?
- To be successful in the role, a minimum of 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments is needed. How many years of 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments do you have?
- To be successful in the role, previous supervisory or team leadership experience is required. Do you have previous supervisory or team leadership experience?
- The role is Night Shift. Which shift(s) are you available to work?
- Have you interviewed previously with MPG?
- Were you referred?
- Do you have relatives that work for MPG?
- Can you provide proof you are over 18 years of age?
- Millennium Print Group uses text messaging to help move you through the interview process quickly. We text to share application updates, schedule interviews, and be more available to support you during the process.
Written answers (2)
- Have you ever been convicted of a crime, other than a minor traffic violation, that has not been expunged, sealed, pardoned, annulled, statutorily eradicated, or dismissed upon condition of probation? (You are not required to disclose sealed or expunged records of conviction or arrest or expunged juvenile records of conviction or arrest.) Note: Answering “Yes” does not necessarily preclude you from employment as we perform individualized assessments for all applicants. However, failure to disclose a conviction is considered falsification of your application and may result in disqualification.
- Have you ever worked at Millennium Print Group (MPG) in any capacity (including as a direct employee, temporary employee through a staffing agency, contractor, consultant, or onsite vendor)? If yes, please indicate your employer (if applicable), your role, and the approximate dates you worked at MPG.