Quality Support Assistant (47956)

Under general supervision of the HIM Director, the Quality Support Assistant is responsible for providing cross-functional operational support in a rural clinic setting. This position strengthens patient coordination services with assisting on documentation integrity, referral education, eligibility coordination, and patient access work flow. This role is intended to function collaboratively and flexibly. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This position is stationed at the Leupp satellite clinic.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

Health Information Management

• Assist with scanning, indexing, and document quality review in EHR.
• Issue chart numbers, e.g. new, reactivation.
• Maintain confidentiality safeguards in record handling.
• Complete Release of Information (ROI) requests and document/scan process in line with policies and procedures.

Purchased Referred Care

• Provide support to patients with questions on bills, notifications, and education.
• Track referral status and maintain referral logs.
• Aide with PRC education and documentation of scheduled appointments.

Patient Benefits Coordinators

• Route to appropriate PBC staff and provide any paper applications for necessary follow up.

Patient Access

• Provide backup to patient access representative for checking in patients, updating demographics and collect supporting documents.
• Maintains regular attendance and punctuality.
• Support interdepartmental communication between clinical, billing, and quality teams.
• Cross-cover administrative functions during staffing shortages, which will bridge operational silos between PRC, HIM, PBC, and Patient Access.
• Assist with workflow stabilization during high-volume periods.
• Maintains strict confidential policies complying with HIPAA and WIHCC policies due to the sensitive nature of patient information.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned