Quality Support Specialist (QSS) - Amarillo, TX
Join Our Team as a Quality Support Specialist (QSS)!
About CES:
Customer Engineering Services, LLC (CES) is a provider of Technical Services, specializing in product installation, preventative maintenance, on-site repairs, and helpdesk support for clients with inventory throughout the U.S. We currently have an exciting career opportunity for Quality Support Specialist.
As a Quality Support Specialist, you will play a vital role in assisting Walmart Associates and Management with directives from the Walmart Home Office and Fujifilm management. Your goal will be to ensure their customers' photo commitments are met with superior quality. You’ll promote quality awareness, provide training, and support operational excellence while fostering strong relationships within your assigned region.
Key Responsibilities:
- Quality & Training Support:
- Promote quality awareness with Walmart Management and Associates through operational and maintenance training of photo equipment and operations
- Conduct store visits to provide training, certification, and ongoing support
- Data Analysis & Improvement:
- Review year-over-year sales trends, compare them to national averages, and identify areas for improvement
- Work cross-functionally to improve program efficiencies and effectiveness
- Relationship Management:
- Build and maintain relationships within the assigned region by consistently engaging Market Managers using structured and approved methods
- Provide updates, reports, and assistance to drive business goals
- Technical Support:
- Troubleshoot and diagnose photo equipment hardware and software issues, recommending appropriate corrective actions or services
- Repair escalated service issues effectively and efficiently
- Leadership & Collaboration:
- Promote cross-team communication and foster a team-oriented environment at all levels of CES
- Intervene in conflicts to improve communication, diffuse tension, and resolve problems
- Administrative & Safety Compliance:
- Meet all administrative deadlines and follow proper safety procedures at all times
- Perform other related duties as assigned