Quality System Manager
The Quality System Manager will lead the Quality Management System strategy, governance, compliance, and continuous improvement across ISDO. The role partners with R&D, NPI, Manufacturing Operations, Product Completion Center, and external manufacturing partners to strengthen quality processes, drive audit readiness, improve quality insights, and build organizational quality capability.
Responsibilities
Lead QMS governance and improvement across ISDO, including quality processes, governance forums, retrospectives, and continuous improvement actions.
Ensure consistent application of quality processes across customer segments, product lines, engineering, operations, production groups, and manufacturing partners.
Manage quality performance insights, including KPI scorecards, data collection, trend analysis, and cross-functional quality reporting.
Partner with teams during PDP and change management to ensure quality standards, customer requirements, and ISDO-wide expectations are met.
Provide quality risk expertise to help teams evaluate decisions, identify risks early, and strengthen preventive quality controls.
Drive effective issue resolution, including escalation closure, root cause analysis, corrective actions, follow-up completion, and customer assurance alignment.
Own the audit strategy and execution plan, including audit scope, schedule, resource planning, auditor assignment, guideline adherence, and follow-up action closure.
Build quality capability across the organization through training, best-practice sharing, knowledge management, and coaching.
Develop and implement quality tools and analytics to support data-driven decision-making, monitoring, and continuous improvement.
Job Requirements/Knowledge and Skills:
Bachelor’s or Master’s degree in Engineering, Quality, Manufacturing, or equivalent experience.
Strong understanding of manufacturing processes, methodologies, and operational environments.
Practical experience with Quality Management Systems and QMS audits.
Experience driving closure of quality incidents using structured problem-solving methods such as 8D, Corrective Action Reports, CAPA, or Robust Problem Solving.
Strong analytical, problem-solving, communication, and stakeholder-management skills.
Ability to work effectively across functions, manage multiple priorities, and influence continuous improvement culture.
Preferred Qualifications
Professional certification such as ASQ CQE, CQM/OE, CQA, SSGB, or equivalent.
Experience working with external manufacturing partners or outsourced manufacturing environments.
Experience developing quality dashboards, scorecards, audit systems, or quality analytics tools.