全球維修客服管理師(林口)

職務介紹

研華正在招募一位經驗豐富的全球維修客服管理師 人才加入組織，協助我們管理和優化全球維修中心售後服務流程。

主要工作內容：

• 為客戶提供售後RMA完整服務體驗，包括RMA案件管理、跟進、報價、發貨，同時須與PM、業務、AE、Planner、維修技術人員、CQA…等各功能團隊協調以獲得RMA服務的支援並達到客戶的滿意度。

• 提供維修加值服務之專業說明與報價, 如: 延長保固, 快速維修, 優先換貨等

• 不定期客戶參訪之現場導覽簡介或客戶現場稽核主導RMA服務流程說明與現場討論應對

• 部門主管交辦的任務或指派專案參與

• To provide the customers with post-sale RMA services including but not limited to RMA cases management, follow-ups, RMA service quotes, RMA shipments, coordination with PM, Sales, AE, Material Planner, Repair Technicians, CQA, Logistics, Warehouse Team, etc. to obtain the support for RMA services and achieve customers’ satisfaction.

• To evaluate and quote for value added services (e.g. Extended Warranty, Fast Repairs, Advanced Replacements, etc.)

• To irregularly conduct the facility tour and/or meet with the customers and/or Sales for the topics related to RMA process and services

• Any other tasks or projects that the Department Manager may assign…..

人才需具備：

• 工作經驗：1 年以上

• 學歷要求：大學、碩士

• 科系要求：不拘

• 語文條件：英文 --英文聽說中等以上; 讀寫中等以上或精通

• 其他條件：

1.擅長工具: MS Windows, Office (Word, Excel, Powerpoint), Outlook, SAP (或有其它ERP系統操作經驗) 尤佳