【R&D】解決方案工程師 Customer Solutions Engineer (Global Market)

【關於這個職位】夜間工作時間視工作狀況,額外津貼加給10,000-15,000
我們正在尋找一位 能配合美國時區(台灣時間10pm-7am)的客戶技術解決方案工程師 加入我們的全球團隊，作為工程、產品與商務團隊之間的技術橋梁。在此職位中，您將成為內部團隊與外部客戶的主要技術聯絡人，包括美國市場的 Web3 領域 Nasdaq 上市公司、標竿企業、美國發卡組織與銀行等關鍵合作夥伴。我們希望您能深入了解我們的 API 產品，協助客戶完成整合流程、排除技術問題，並與業務團隊合作，為全球用戶提供卓越的技術解決方案。

【工作內容】
1.與美國的業務與客戶經理團隊合作，於客戶會議中即時提供技術支援
2.協助全球客戶整合我們的 API 平台，回答技術問題並進行除錯
3.將業務需求轉化為技術建議，並回饋給工程與產品團隊
4.撰寫與維護技術文件、常見問答與整合指南
5.主動追蹤客戶問題，確保其獲得妥善處理與高滿意度
6.持續優化客戶導入與支援流程，提升整體體驗

【職位條件】
1.願意配合晚間開會支援美國時區業務(台灣時間10pm-7am)
2.熟悉 RESTful API 使用與測試工具（如 Postman、curl）
3.具備程式基礎，可使用 JavaScript、Python 或 PHP 協助測試與整合
4.適應跨部門協作、遠端工作、節奏快速的環境
5.中英文聽說讀寫流利，具備良好的技術溝通能力
6.能清楚向非技術背景的同仁或客戶解釋技術概念

【About the Role】
We are looking for a Customer Solutions Engineer who can support the U.S. time zone (10:00 PM–7:00 AM Taiwan Time) to join our global team and serve as the technical bridge between our engineering, product, and business functions.

In this role, you will be the primary technical point of contact for both internal stakeholders and high-profile external partners, including Nasdaq-listed Web3 companies, industry-leading enterprises, U.S. card networks, issuing banks, and other strategic partners. You will develop a deep understanding of our API-driven platform, support client integration efforts, troubleshoot technical issues, and work closely with business teams to deliver world-class technical solutions to customers around the globe.

【Key Responsibilities】
1.Collaborate with US-based business and account teams to provide timely technical assistance during customer calls and meetings
2. Assist global clients in integrating with our API-based platform, including answering technical questions and debugging issues
3. Translate business requirements into technical recommendations and communicate feedback to the engineering and product teams
4. Create and maintain technical documentation, FAQs, and client integration guides
5. Provide proactive follow-up on customer issues, ensuring resolution and high customer satisfaction
6. Participate in the continuous improvement of our onboarding and support processes

【Requirements】
1. Willingness to work during U.S. business hours and support customers across U.S. time zones (10:00 PM–7:00 AM Taiwan Time).
2. Experience working with RESTful APIs and related testing tools such as Postman and curl.
3. Basic programming knowledge with the ability to use JavaScript, Python, or PHP for testing, troubleshooting, and integration support.
4. Comfortable working in a cross-functional, remote-first, and fast-paced environment.
5. Strong verbal and written communication skills in both English and Mandarin.
6. Ability to clearly explain technical concepts to non-technical colleagues and customers.

Why Join Us
-Opportunity to work on cutting-edge fintech and blockchain technologies
-Be part of a globally distributed, agile, and supportive team
-Directly influence how customers use and experience our products
-Flexible work style with ownership and autonomy in your role