R0009754: (Sr.) Applied AI DevOps Engineer

AI is currently at the forefront of technological advancement, marking a transformative shift across industries. As a global cybersecurity leader, Trend Micro is committed to staying at the cutting edge of this evolution, with the goal of integrating AI technology to make the exchange of digital information safer and more secure. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.

The objective of TW Engineering Group 1 is to deliver the best endpoint security solutions that help commercial customers face cybersecurity challenges effectively. We are dedicated to protecting businesses of all sizes—from small and medium-sized companies to large enterprises—so they can operate securely and confidently in today’s digital world. By harnessing the power of AI, we aim to create innovative solutions that solve real-world problems and keep all of our customers safe.

Everyone in Group 1 has the opportunity to join different teams and share their knowledge and passion, contributing to real results for our customers. Along this journey, we look for people who not only bring strong technical skills but also a forward-thinking mindset—those who can leverage AI technology to challenge the status quo, enhance productivity, and build innovative solutions that truly make a difference. We believe in adopting AI-powered development workflows to help our engineers produce more reliable, and high-quality programs, and create scalable products faster. This helps us learn from our customers and build solutions that truly make a difference.

As a (Sr.) DevOps Engineer, you will be responsible for building and maintaining robust backend services — contributing to CI/CD workflows, infrastructure-as-code, and DevSecOps practices across the software development lifecycle. You will also implement and maintain monitoring systems for product and service health checks, and join on-call rotations to triage and resolve customer-reported issues and service incidents.

Your Mission:

• Leverage AI-native development tools (e.g., Claude Code, GitHub Copilot, Cursor) across every stage of the development lifecycle to deliver stable, high-quality output efficiently.
• Identify toil, design and implement automation within the SaaS
• Ensure the service performance, availability and reliability of all servers, services and microservices within the SaaS; maintain a high SLA.
• Provide operational support and automation tools to application developers including deployments to staging and production environments
• Have a strong focus on security and compliance within a cloud environment
• Have a strong focus on metrics, measurement, and reporting on and improving service levels
• Exceptional prioritization skills, including transparently communicating and justifying time investments
• Be passionate about cloud computing, site reliability, automation and technology
• Research and implement new technologies and processes as they become available with the goal of learning and improving service quality and reducing costs