Raffles Club Butler

The Raffles Club Butler is responsible for delivering an exceptional level of personalized, intuitive, and discreet service to guests of the exclusive Raffles Club, creating bespoke experiences that reflect the hotel's commitment to luxury hospitality and service excellence.

Serving as a dedicated point of contact throughout the guest journey, the Raffles Club Butler anticipates individual preferences and needs, attends to special requests, and ensures every aspect of the guest experience is thoughtfully coordinated and seamlessly delivered. The role requires a genuine understanding of each guest, enabling the Butler to provide tailored recommendations, curate meaningful experiences, and create memorable moments with the utmost attention to detail.

Working closely with Front Office, Food & Beverage, Housekeeping, Concierge, and other hotel teams, the Raffles Club Butler ensures effective communication and flawless coordination of guest requirements. With a high level of professionalism, discretion, cultural awareness, and refined service, the position plays a pivotal role in upholding the hotel's reputation for exceptional and bespoke hospitality.

• Education: A high school diploma or equivalent is required. A diploma or degree in Hospitality Management, Hotel Management, or a related field will be an advantage.
  
• Experience: Previous experience in luxury hospitality, guest relations, Front Office, or Butler service is preferred. Experience in a five-star luxury hotel or international hospitality environment, with exposure to personalized and high-touch guest service, will be an advantage.
  
• Guest Service Excellence: Demonstrates a genuine passion for luxury hospitality and a strong commitment to delivering personalized, intuitive, and memorable guest experiences.
  
• Anticipatory Service: A proactive and intuitive approach to understanding and anticipating individual guest preferences and needs, with the ability to deliver thoughtful and bespoke service.
  
• Communication Skills: Excellent verbal and written communication skills, with the confidence, professionalism, and poise to engage effectively with discerning international guests.
  
• Cultural Awareness: Demonstrates cultural sensitivity and awareness, with the ability to interact respectfully and effectively with guests and colleagues from diverse cultural backgrounds.
  
• Attention to Detail: Meticulous attention to detail and a strong commitment to ensuring guest preferences, requests, and arrangements are handled accurately and seamlessly.
  
• Problem-Solving Abilities: Strong problem-solving skills, with the ability to address guest concerns and unexpected situations promptly, discreetly, and with tact and composure.
  
• Professionalism and Discretion: Demonstrates the highest level of professionalism, discretion, and integrity when handling guest information, preferences, and confidential matters.
  
• Teamwork and Collaboration: A collaborative team player who works effectively across hotel departments to ensure seamless coordination and an exceptional guest journey.