Rapid Regional Support Associate

Duties and Responsibilities:

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications:

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Preferred Qualifications:

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.
• Bilingual (Spanish) preferred.

Years of Experience:Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Work Schedule: Monday through Friday, with occasional Saturdays. This position may require working extra hours on occasion.

Physical Demands
Demand	Frequency
Sedentary – Lifting 0-10 pounds	Frequent
Light Lifting – 10-20 pounds	Frequent
Moderate Lifting – 20 to 50 pounds	Occasional
Heavy Lifting – 50 to 100 pounds	Occasional
Pulling/Pushing, Carrying	Occasional
Reaching or working above shoulder	Occasional
Walking	Frequent
Standing	Frequent
Sitting	Occasional
Stooping	Occasional
Kneeling	Occasional
Repeated Bending	Occasional
Climbing	Occasional
Desk Work/Computer use/Telephone use	Frequent
Operating a motor vehicle	Frequent
Operating a commercial vehicle	Never
Operating warehouse equipment, forklift, baseloid lift etc	Occasional
Other – Talk, Drive, visit customers etc.	Occasional

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.