Rapid Response Rental Technician
Summary
On-site technician diagnosing, repairing, and maintaining rental equipment like aerial lifts, forklifts, and telehandlers to minimize customer downtime while ensuring safety and proper documentation.
Join the team at James River Equipment in Raleigh
Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
A Day in the Life: Rapid Response Rental Technician
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Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment (such as aerial lifts, forklifts, telehandlers) to prevent customer downtime
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Follows all safety rules and regulations in performing work at customer site, with safe travel to/from customer sites
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Ability to successfully complete component replacements (motors, valves, sensors, control boards) and advanced repairs (electrical, hydraulic, mechanical systems)
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Ability to educate customers on proper use of equipment to avoid future issues
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Maintain records and account for all time, parts, and supplies used in repairing and servicing rental equipment, with the ability to determine if a replacement rental is necessary
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Communication with dealership rental team to ensure proper billing, notification of downtime or replacement equipment, and ability to work with rental sales professionals to ensure customer satisfaction
Need to Succeed:
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Experience as a mechanic diagnosing, maintaining, and repairing rental equipment required, specifically aerial lifts (boom & scissor lifts), forklifts, and telehandlers
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Valid driver's license with ability to be insured on company policy and medical DOT card required to operate company field service truck
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Excellent customer service and communication, with bilingual communication skills preferred
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Coachability and willingness to continue learning through training on rental equipment as needed
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Recent and regular computer use, specifically in running codes and submitting work order information, is required