RBA Technical Service Representative
Summary
Handles customer and dealership inquiries, processes warranty claims, and travels to coordinate solutions for fire apparatus manufacturer.
ROSENBAUER STATEMENT
At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.
POSITION SUMMARY
The Technical Service Representative will manage the ticket load efficiently to ensure peak customer satisfaction with accuracy and punctuality. They will be required to travel to different department buildings and confer with employees to get customer inquiries answered. The Technical Service Representative will also consistently answer phone calls and emails from customers and dealerships within hours, providing quality customer service in accordance with company standards.
ESSENTIAL FUNCTIONS
All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.
- Manages the ticket load efficiently to ensure peak customer satisfaction with accuracy and punctuality.
- Processes warranty claims, including examining, preparing, recording, and reconciling all warranty claims on Rosenbauer products.
- Manages warranty claims for Rosenbauer products and ensures they are resolved efficiently and accurately.
- Maintains records of processed, filed, and completed claims.
- Travels to different department buildings and confers with employees in order to get customer inquiries answered.
- Consistently answers phone calls and emails from customers and dealerships within hours and provides quality customer service in accordance with company standards.
- Follow SOP for procuring the necessary warranty parts for designated trucks.
- Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.