RBS Supervisor - English Speaker
Posted Updated
We are looking for a proactive and results-driven Remote Business Support Supervisor to lead operational support activities and ensure the delivery of high-quality services to international stakeholders.
The role requires strong leadership, operational excellence, performance management, and the ability to drive continuous improvement in a fast-paced environment.
Key Responsibilities
- Supervise daily operations and ensure service continuity.
- Monitor KPIs, productivity, quality, and service performance.
- Lead, coach, and develop the team.
- Manage workforce planning, scheduling, and resource allocation.
- Produce operational reports and drive performance improvements.
- Serve as the main point of contact for operational matters and escalations.
- Promote process optimization and continuous improvement.
Education
- Bachelor's degree in Business, Operations, Engineering, Supply Chain, Information Systems, or a related field.
Experience
- Minimum 5 years of experience in Operations, Shared Services, Business Support, Customer Operations, or Service Delivery.
- Proven experience managing teams.
- Strong experience working in a KPI-driven environment.
- Previous supervisory or team leadership experience is required.
- Experience in international or multicultural environments is a plus.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent organizational and prioritization abilities.
- Strong analytical and problem-solving skills.
- Customer and service-oriented mindset.
- Excellent communication and stakeholder management skills.
- Advanced Excel and reporting skills.
- Experience with CRM, ERP, service management, or operational systems is an advantage.
- Fluent English is mandatory.